Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly ZenMate's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Security & identity · US

How hard is it to cancel ZenMate?

ZenMate scores 76/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

ZenMate subscriptions can be cancelled online via the account dashboard (zenmate.com/dashboard → Transactions → Cancel Subscription); iOS and Android subscribers cancel through their respective app stores. Cancellation must be completed at least one day before the billing cycle renews; premium access continues until the end of the current paid period. A 30-day money-back refund window applies from the date of purchase, requests must be submitted by email to [email protected] with payment details. No subscription pause or proration is offered, and app-store purchases are subject to Apple's or Google's own refund processes.

How to cancel ZenMate

  • Channels: online (self-serve), in-app, email
  • Official cancellation page: https://zenmate.com/refund-policy
  • Pause/freeze: not offered. No subscription pause or freeze option is offered. The subscription either renews automatically or terminates at the end of the billing period.
  • Refund policy: https://zenmate.com/refund-policy
  • Account/data deletion: Free account holders can request data deletion by emailing [email protected] from the account's linked email address. No specific deletion timeline is stated in the policy. https://zenmate.com/contact-us

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “ZenMate, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/zenmate (CC BY-SA 4.0).

See ZenMate in the full index -> · How we score · Open data

Earned it? Show your grade

ZenMate grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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