Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly YouSee's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

56/ 100 · C

Telecom & ISP · DK

How hard is it to cancel YouSee?

YouSee scores 56/100 (grade C) for how clearly it documents cancellation in the DK — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve), in person.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

YouSee subscriptions are cancelled primarily by calling customer service (70 70 36 90); an online written request form is also available but takes up to 5 business days for processing, so cancellation is not instant online. Notice periods are: TV — current month plus one additional month ('løbende måned + 1 måned'); Broadband, Mobile, and Fixed-line — one month's notice. Maximum binding period is 6 months. Prepaid amounts are refunded via Denmark's NemKonto system within 10 business days after the final settlement is issued (within 7 days of closure); no proration penalty, but customers must pay any outstanding invoice before the refund is processed. Denmark's consumer code does not mandate a one-click online cancel button (that obligation is German §312k), so YouSee lawfully requires phone or form-based cancellation.

How to cancel YouSee

  • Channels: phone, online (self-serve), in person
  • Official cancellation page: https://yousee.dk/hjaelp/artikler/sadan-opsiger-du-et-abonnement
  • Pause/freeze: not offered. No subscription pause/freeze option is documented by YouSee. The only 'pause' referenced on their help pages is the live-TV remote control pause feature, not a billing suspension.
  • Account/data deletion: Customers can submit a data access/deletion request via YouSee's online form; YouSee responds within 30 days. Data is retained briefly after account closure to handle queries and then deleted. https://yousee.dk/hjaelp/artikler/ret-til-indsigt

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “YouSee — Cancellation Friction Index (DK).” CES-1.1. https://www.cancelatlas.com/c/yousee-dk (CC BY-SA 4.0).

See YouSee in the full index -> · How we score · Open data