Streaming · CN
How hard is it to cancel Youku?
Youku scores 77/100 (grade B) for how clearly it documents cancellation in the CN — a clearly documented cancellation policy. Cancellation is available via online (self-serve), app-store.
The Youku VIP Service Agreement lets members unsubscribe by switching off the automatic-renewal service: in-app via the member centre's 'Automatic Renew Management' > 'Cancel Automatic Renewing', on the web at vip.youku.com via 'Convenient payment Settings' > 'Close consecutive monthly subscription', for Apple via Settings > Subscriptions > Youku Video > Unsubscribe, and for Android via the Google Play account > Subscriptions > Youku > Cancel. The VIP subscription fee is non-refundable except where Youku commits a major breach (e.g. a significant defect preventing use), as otherwise agreed, or as required by law. Subscription details and billing cycle can be reviewed in the Youku Voucher Centre or app.
How to cancel Youku
- Channels: online (self-serve), app-store
- Official cancellation page: https://terms.alicdn.com/legal-agreement/terms/product/20220531191524167/20220531191524167.html
- Pause/freeze: not offered. No subscription pause is documented; the user switches off automatic renewal and VIP continues until the end of the paid term.
- Refund policy: https://terms.alicdn.com/legal-agreement/terms/product/20220531191524167/20220531191524167.html
- Account/data deletion: Personal-data handling and deletion are governed by Youku's privacy policy and account settings; the VIP agreement covers subscription management via the Youku Voucher Centre / app member centre. https://terms.alicdn.com/legal-agreement/terms/product/20220531191524167/20220531191524167.html
Evidence
- Youku VIP Service Agreement - auto-renewal cancellation and non-refund (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Youku — Cancellation Friction Index (CN).” CES-1.1. https://www.cancelatlas.com/c/youku (CC BY-SA 4.0).
See Youku in the full index -> · How we score · Open data
Earned it? Show your grade
Youku grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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