Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Youi's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Insurance · AU

How hard is it to cancel Youi?

Youi scores 69/100 (grade C) for how clearly it documents cancellation in the AU, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, post.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Youi customers cancel a car insurance policy by logging into their policy and completing the cancellation request form, or by calling 13 9684; cancellation can also be submitted in writing via registered mail. Where a policy is changed or cancelled, a premium refund may be due and is credited to the bank account used to pay (credit-card refunds may be restricted by the card provider). A cooling-off period applies, within which a full refund is available if no claim has been made; after that, a pro-rata refund of unused cover applies and a small administration fee may be charged. NSW CTP policies use a separate cancellation/refund form emailed to [email protected].

How to cancel Youi

  • Channels: online (self-serve), phone, post
  • Official cancellation page: https://www.youi.com.au/contact
  • Pause/freeze: not offered. No policy pause; policies are cancelled via the online cancellation request form, phone, or registered mail.
  • Refund policy: https://www.youi.com.au/contact
  • Account/data deletion: Personal information handled under Youi's privacy policy and Financial Services Guide; customers can request access/correction and lodge privacy queries with Youi. https://www.youi.com.au/documents/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Youi, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/youi-au (CC BY-SA 4.0).

See Youi in the full index -> · How we score · Open data