Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Yoigo's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

44/ 100 · D

Telecom & ISP · ES

How hard is it to cancel Yoigo?

Yoigo scores 44/100 (grade D) for how clearly it documents cancellation in the ES, a poorly documented cancellation policy. Cancellation is available via phone, email, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Yoigo customers can cancel by calling 622622622 (Mon-Fri 9:00-21:00), sending an email to [email protected] (fixed-line services only), or visiting a physical store. There is no self-service online cancellation in Mi Yoigo, phone contact is required. Commitment periods vary by service: mobile-only tariffs have no commitment unless a handset was purchased (24 months); fiber-only carries a 12-month commitment; combined fiber+mobile has a 3-month installation commitment; Yoigo TV with promotion is 12 months. Early cancellation triggers a penalty for the remaining commitment period, plus any outstanding device instalments; proration formula is not published but penalties are described as the remaining contractual amount. The 14-day statutory withdrawal (desistimiento) right applies to contracts signed online or by phone, with a full refund on any amount paid.

How to cancel Yoigo

  • Channels: phone, email, in person
  • Official cancellation page: https://www.yoigo.com/ayuda/dar-de-baja-una-linea-o-portarla-a-otro-operador
  • Pause/freeze: not offered. No pause or freeze option is documented on Yoigo's official help pages.
  • Account/data deletion: Former customers with no active lines and no outstanding debts can request data suppression (deletion) by emailing [email protected] or by post to Parque Empresarial La Finca, Madrid. Response within 30 days. https://www.yoigo.com/ayuda/gestiona-tus-derechos

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Yoigo, Cancellation Friction Index (ES).” CES-1.1. https://www.cancelatlas.com/c/yoigo-es (CC BY-SA 4.0).

See Yoigo in the full index -> · How we score · Open data