Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Yoigo's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

44/ 100 · D

Telecom & ISP · ES

How hard is it to cancel Yoigo?

Yoigo scores 44/100 (grade D) for how clearly it documents cancellation in the ES — a poorly documented cancellation policy. Cancellation is available via phone, email, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Yoigo customers can cancel by calling 622622622 (Mon–Fri 9:00–21:00), sending an email to [email protected] (fixed-line services only), or visiting a physical store. There is no self-service online cancellation in Mi Yoigo — phone contact is required. Commitment periods vary by service: mobile-only tariffs have no commitment unless a handset was purchased (24 months); fiber-only carries a 12-month commitment; combined fiber+mobile has a 3-month installation commitment; Yoigo TV with promotion is 12 months. Early cancellation triggers a penalty for the remaining commitment period, plus any outstanding device instalments; proration formula is not published but penalties are described as the remaining contractual amount. The 14-day statutory withdrawal (desistimiento) right applies to contracts signed online or by phone, with a full refund on any amount paid.

How to cancel Yoigo

  • Channels: phone, email, in person
  • Official cancellation page: https://www.yoigo.com/ayuda/dar-de-baja-una-linea-o-portarla-a-otro-operador
  • Pause/freeze: not offered. No pause or freeze option is documented on Yoigo's official help pages.
  • Account/data deletion: Former customers with no active lines and no outstanding debts can request data suppression (deletion) by emailing [email protected] or by post to Parque Empresarial La Finca, Madrid. Response within 30 days. https://www.yoigo.com/ayuda/gestiona-tus-derechos

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Yoigo — Cancellation Friction Index (ES).” CES-1.1. https://www.cancelatlas.com/c/yoigo-es (CC BY-SA 4.0).

See Yoigo in the full index -> · How we score · Open data