Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly YNAB's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

86/ 100 · A

Personal finance · US

How hard is it to cancel YNAB?

YNAB scores 86/100 (grade A) for how clearly it documents cancellation in the US — among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve), email, in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade A

YNAB subscriptions can be cancelled online via Account Settings (Cancel your subscription button), through the relevant app store (Apple or Google Play) if subscribed there, or by emailing [email protected]. Cancellation takes effect at the end of the current billing period with retained access until then. Monthly subscriptions are non-refundable; annual subscriptions purchased directly through YNAB qualify for a prorated refund only if the account is deleted. No pause or freeze option exists.

How to cancel YNAB

  • Channels: online (self-serve), email, in-app
  • Official cancellation page: https://www.ynab.com/cancellation
  • Pause/freeze: not offered. YNAB does not offer a subscription pause or freeze option; cancellation ends access at the close of the current billing period.
  • Account/data deletion: Account data persists after cancellation per YNAB's Data Retention Policy. Users can manually delete their account at any time via Account Settings. Inactive trial accounts are automatically deleted after 120+ days of inactivity. Annual-subscription holders who delete their account are eligible for a prorated refund.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “YNAB — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/ynab (CC BY-SA 4.0).

See YNAB in the full index -> · How we score · Open data

Earned it? Show your grade

YNAB grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade A

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