Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly YNAB's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

86/ 100 · A

Personal finance & fintech · US

How hard is it to cancel YNAB?

YNAB scores 86/100 (grade A) for how clearly it documents cancellation in the US, among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve), email, in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade A

YNAB subscriptions can be cancelled online via Account Settings (Cancel your subscription button), through the relevant app store (Apple or Google Play) if subscribed there, or by emailing [email protected]. Cancellation takes effect at the end of the current billing period with retained access until then. Monthly subscriptions are non-refundable; annual subscriptions purchased directly through YNAB qualify for a prorated refund only if the account is deleted. No pause or freeze option exists.

How to cancel YNAB

  • Channels: online (self-serve), email, in-app
  • Official cancellation page: https://www.ynab.com/cancellation
  • Pause/freeze: not offered. YNAB does not offer a subscription pause or freeze option; cancellation ends access at the close of the current billing period.
  • Account/data deletion: Account data persists after cancellation per YNAB's Data Retention Policy. Users can manually delete their account at any time via Account Settings. Inactive trial accounts are automatically deleted after 120+ days of inactivity. Annual-subscription holders who delete their account are eligible for a prorated refund.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “YNAB, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/ynab (CC BY-SA 4.0).

See YNAB in the full index -> · How we score · Open data

Earned it? Show your grade

YNAB grades A, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade A

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