How hard is it to cancel Yango?

Yango's primary paid subscription (Yango Plus / Yango Play) can be cancelled at any time through three self-serve paths: (1) In-app via My Yango > your name > Subscription > Cancel Subscription > Unsubscribe; (2) Google Play Store account subscriptions; (3) Apple App Store Settings > Apple ID > Subscriptions. Critically, logging out, deleting the account, or uninstalling the app does NOT cancel the subscription. Cancellation takes effect at the end of the current billing period — access continues until then. Refunds for iOS purchases must be requested directly from Apple Support; for Android purchases, from Google Play Support. Yango itself does not document a direct refund window. Individual ride cancellation fees apply if the driver has arrived and is waiting, or if 10 minutes pass without passenger arrival; no cancellation fee if driver arrival estimate increases by more than 2 minutes. For wrongful ride charges, contact [email protected] or use in-app chat.

How to cancel Yango

• Channels: in-app, email, live chat
• Official cancellation page: https://play.yango.com/support/en/subscription-payments/subscribe/cancellation
• Pause/freeze: not offered. No pause or freeze option documented in official Yango support pages. Subscription auto-renewal can only be disabled (cancelled), not paused.
• Account/data deletion: Account deletion is available in-app: Menu → phone number → Log Out of Profile → Delete Account (Android/iOS). For personal data erasure (GDPR/CCPA), contact DPO at [email protected] or submit a request via in-app customer support with the registered phone number. Data retention details at yango.com/legal/yango_data_retention_policy/. https://yango.com/legal/yango_privacy_notice/en/

Evidence

• {'title': 'How do I cancel the subscription? | Yango Play (accessed 2026-06-10)', 'url': 'https://play.yango.com/support/en/subscription-payments/subscribe/cancellation'}
• {'title': 'How to cancel the Yango Play subscription — Yasmina Help (accessed 2026-06-10)', 'url': 'https://yasmina.yango.com/support/en/speaker/settings/cancel-subscription-yango-play'}
• {'title': 'Disable subscription auto-renewal — Yasmina Help (accessed 2026-06-10)', 'url': 'https://yasmina.yango.com/support/en/speaker/settings/auto-prolongation-off'}
• {'title': 'Yango Plus — Entertainment and benefits in one subscription (accessed 2026-06-10)', 'url': 'https://plus.yango.com/en'}
• {'title': 'Add or delete account | Yango Support (accessed 2026-06-10)', 'url': 'https://yango.com/en_int/support/taxi-all-app-yango/popular-question/how-to-use/account/'}
• {'title': 'Ride never took place — Support service - Yango (accessed 2026-06-10)', 'url': 'https://yango.com/support/taxi-all-app-yango/cost-trip/no-trip'}
• {'title': 'YANGO PLAY CASHBACK LOYALTY PROGRAM TERMS AND CONDITIONS (accessed 2026-06-10)', 'url': 'https://yango.com/legal/cashback_loyalty_program_uae/en/'}
• {'title': 'Privacy Policy - Yango (accessed 2026-06-10)', 'url': 'https://yango.com/legal/yango_privacy_notice/en/'}
• Last reviewed 2026-06-10 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Yango — Cancellation Friction Index (AE).” CES-1.1. https://www.cancelatlas.com/c/yango (CC BY-SA 4.0).

See Yango in the full index -> · How we score · Open data