Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Yango's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

50/ 100 · D

Travel & mobility · AE

How hard is it to cancel Yango?

Yango scores 50/100 (grade D) for how clearly it documents cancellation in the AE, a poorly documented cancellation policy. Cancellation is available via in-app, email, live chat.

Last reviewed 2026-06-10 · Documented-Policy tier · grade D

Yango's primary paid subscription (Yango Plus / Yango Play) can be cancelled at any time through three self-serve paths: (1) In-app via My Yango > your name > Subscription > Cancel Subscription > Unsubscribe; (2) Google Play Store account subscriptions; (3) Apple App Store Settings > Apple ID > Subscriptions. Critically, logging out, deleting the account, or uninstalling the app does NOT cancel the subscription. Cancellation takes effect at the end of the current billing period, access continues until then. Refunds for iOS purchases must be requested directly from Apple Support; for Android purchases, from Google Play Support. Yango itself does not document a direct refund window. Individual ride cancellation fees apply if the driver has arrived and is waiting, or if 10 minutes pass without passenger arrival; no cancellation fee if driver arrival estimate increases by more than 2 minutes. For wrongful ride charges, contact [email protected] or use in-app chat.

How to cancel Yango

  • Channels: in-app, email, live chat
  • Official cancellation page: https://play.yango.com/support/en/subscription-payments/subscribe/cancellation
  • Pause/freeze: not offered. No pause or freeze option documented in official Yango support pages. Subscription auto-renewal can only be disabled (cancelled), not paused.
  • Account/data deletion: Account deletion is available in-app: Menu → phone number → Log Out of Profile → Delete Account (Android/iOS). For personal data erasure (GDPR/CCPA), contact DPO at [email protected] or submit a request via in-app customer support with the registered phone number. Data retention details at yango.com/legal/yango_data_retention_policy/. https://yango.com/legal/yango_privacy_notice/en/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Yango, Cancellation Friction Index (AE).” CES-1.1. https://www.cancelatlas.com/c/yango (CC BY-SA 4.0).

See Yango in the full index -> · How we score · Open data