Software / SaaS · US
How hard is it to cancel Wrike?
Wrike scores 46/100 (grade D) for how clearly it documents cancellation in the US — a poorly documented cancellation policy. Cancellation is available via email, phone.
Paid Wrike subscribers cannot self-cancel online; they must contact Wrike support via chat, a support ticket, or phone (plans with Premium Support) to request cancellation. Written notice of non-renewal must be submitted before the end of the current subscription term — Wrike documentation indicates at least 30 days prior to renewal date — otherwise the subscription auto-renews at then-current rates. Wrike's Terms explicitly state no refunds or credits are issued for any partial or unused subscription period (except where Wrike materially fails to deliver the service). Customers are solely responsible for exporting their data before cancellation, as access may be removed and data deleted once the account is deactivated.
How to cancel Wrike
- Channels: email, phone
- Official cancellation page: https://www.wrike.com/security/terms/
- Pause/freeze: not offered. No pause or freeze option is mentioned in Wrike's Terms & Conditions or help documentation.
- Account/data deletion: After cancellation or expiration, Wrike deletes all Customer Data per its standard practices (Terms §5.1). Customers bear sole responsibility to export data before cancellation; they may not be able to export after deactivation (§3.4). Free/trial account data may be permanently lost upon termination (§8.2). https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account
Evidence
- {'title': 'Wrike Terms & Conditions (accessed 2026-06-06)', 'url': 'https://www.wrike.com/security/terms/'}
- {'title': 'Deleting Your Account – Wrike Help Center (accessed 2026-06-06)', 'url': 'https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Wrike — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/wrike (CC BY-SA 4.0).