Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly WOW's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

78/ 100 · B

Streaming · DE

How hard is it to cancel WOW?

WOW scores 78/100 (grade B) for how clearly it documents cancellation in the DE — a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, email, postal mail.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

WOW (formerly Sky Ticket) complies with German §312k BGB by providing a mandatory Kündigungsbutton accessible from the homepage footer and within 'Mein Konto → Meine Abos' — click 'Abo beenden' to cancel online. Cancellation can also be made by phone (089 99 72 79 00), email ([email protected]), live chat (daily 08:00–22:00), or postal mail to Sky Deutschland Fernsehen GmbH & Co. KG, 22033 Hamburg. The cancellation takes effect at the end of the current billing period (30-day cycle for monthly plans; end of 12-month term for annual plans); users must cancel at least 24 hours before the next renewal. No pro-rata refund is issued — access continues until the last day of the paid period.

How to cancel WOW

  • Channels: online (self-serve), phone, email, postal mail
  • Official cancellation page: https://www.wowtv.de/hilfe/artikel/wow-kuendigen
  • Pause/freeze: not offered. No formal subscription pause option. WOW's model is cancel-and-reactivate: no re-registration fee is charged, so users simply cancel and rebook when needed. No account freeze mechanism is documented.
  • Account/data deletion: Data deletion request available after subscription has fully ended. Submit via the privacy/data rights help page; WOW sends a confirmation link (valid 48 hours) and processes the request within 30 days. Any remaining account credit is refunded before deletion. https://www.wowtv.de/hilfe/artikel/datenschutz-auskunft-loeschung-uebertragbarkeit

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “WOW — Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/wow-de (CC BY-SA 4.0).

See WOW in the full index -> · How we score · Open data

Earned it? Show your grade

WOW grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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