How hard is it to cancel WordPress.com?

WordPress.com paid plans are cancelled online in-account via My WordPress.com Account > Purchases, where you select the subscription and click Cancel plan and confirm; cancelling disables auto-renew and the subscription stays active until its expiry date. To get money back you must instead choose Remove and claim refund, which ends the plan immediately and auto-refunds the eligible amount. Annual, two-year and three-year plans are refundable within 14 days of purchase or renewal, monthly plans within 7 days, the 100-year plan within 120 days, and domain registrations within 96 hours. Refunds are full (not prorated) within the window and nothing outside it, returned to the original payment method in roughly 7-10 business days. No pause option is offered.

How to cancel WordPress.com

• Channels: online (self-serve)
• Official cancellation page: https://wordpress.com/support/manage-purchases/cancel-a-purchase/
• Pause/freeze: not offered. No subscription pause/hold is offered; you either cancel (auto-renew off, access to expiry) or remove the plan to claim a refund.
• Refund policy: https://wordpress.com/support/refunds/
• Account/data deletion: Account closure and personal-data deletion are self-serve via Account Settings > Close your account, separate from cancelling a paid plan. https://wordpress.com/support/account-settings/close-account/

Evidence

• Cancel or remove a subscription - WordPress.com Support (accessed 2026-06-16)
• Refund a purchase - WordPress.com Support (accessed 2026-06-16)
• Manage Purchases, Renewals, and Cancellations - WordPress.com Support (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “WordPress.com — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/wordpress-com (CC BY-SA 4.0).

See WordPress.com in the full index -> · How we score · Open data

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