Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly WOM's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

62/ 100 · C

Telecom & ISP · CL

How hard is it to cancel WOM?

WOM scores 62/100 (grade C) for how clearly it documents cancellation in the CL, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

WOM Chile customers can cancel ("dar de baja") their mobile plan online through the MIWOM web portal, not the mobile app, by navigating to Ayuda > Solicitudes y reclamos > Baja voluntaria; cancellation takes effect the next business day. Alternatively, cancellation can be initiated by calling 103 (from a WOM line) or +56 22 337 7600, via WhatsApp chat, or in person at a WOM branch. Customers with outstanding device installment payments must either complete monthly payments or pay the remaining balance as a lump sum. No refund or proration details are explicitly published, but the bill covers usage from the last billing cycle start through the cancellation date.

How to cancel WOM

  • Channels: online (self-serve), phone, in person
  • Official cancellation page: https://www.wom.cl/centro-de-ayuda/como-puedo-dar-de-baja-mi-plan/
  • Pause/freeze: not offered. No pause or freeze option is documented in WOM Chile's official help center.
  • Account/data deletion: Customers can request deletion of personal data by contacting WOM via www.wom.cl (Reclamos section) or by emailing [email protected], or calling 600 600 1196. Data is retained for the duration of the commercial relationship and any legally required period thereafter. https://www.wom.cl/politica-privacidad/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “WOM, Cancellation Friction Index (CL).” CES-1.1. https://www.cancelatlas.com/c/wom-cl (CC BY-SA 4.0).

See WOM in the full index -> · How we score · Open data