Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly WOM's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

62/ 100 · C

Telecom & ISP · CL

How hard is it to cancel WOM?

WOM scores 62/100 (grade C) for how clearly it documents cancellation in the CL — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

WOM Chile customers can cancel ("dar de baja") their mobile plan online through the MIWOM web portal — not the mobile app — by navigating to Ayuda > Solicitudes y reclamos > Baja voluntaria; cancellation takes effect the next business day. Alternatively, cancellation can be initiated by calling 103 (from a WOM line) or +56 22 337 7600, via WhatsApp chat, or in person at a WOM branch. Customers with outstanding device installment payments must either complete monthly payments or pay the remaining balance as a lump sum. No refund or proration details are explicitly published, but the bill covers usage from the last billing cycle start through the cancellation date.

How to cancel WOM

  • Channels: online (self-serve), phone, in person
  • Official cancellation page: https://www.wom.cl/centro-de-ayuda/como-puedo-dar-de-baja-mi-plan/
  • Pause/freeze: not offered. No pause or freeze option is documented in WOM Chile's official help center.
  • Account/data deletion: Customers can request deletion of personal data by contacting WOM via www.wom.cl (Reclamos section) or by emailing [email protected], or calling 600 600 1196. Data is retained for the duration of the commercial relationship and any legally required period thereafter. https://www.wom.cl/politica-privacidad/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “WOM — Cancellation Friction Index (CL).” CES-1.1. https://www.cancelatlas.com/c/wom-cl (CC BY-SA 4.0).

See WOM in the full index -> · How we score · Open data