How hard is it to cancel Wix?

Wix Premium and Studio plans can be canceled entirely online via the Premium Subscriptions dashboard (More Actions > Cancel Plan > Cancel Now). Cancellation stops auto-renewal; the plan remains active through the end of the paid billing period unless canceled within the 14-day first-purchase window, in which case it terminates immediately. A full refund is available only for first-time purchases canceled within 14 days; renewals, upgrades, and domain purchases are non-refundable, with refunds taking up to 45 business days to process. Each additional service (domains, business email, apps) must be canceled separately.

How to cancel Wix

• Channels: online (self-serve)
• Official cancellation page: https://support.wix.com/en/article/canceling-a-wix-premium-plan
• Pause/freeze: not offered. No pause or freeze option exists; Wix recommends switching to a monthly billing cycle as the closest alternative for flexibility.
• Refund policy: https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan
• Account/data deletion: Closing an account is a multi-step process (cancel subscriptions, remove domains, move sites to trash, then close account). Account closure alone does not erase data from Wix databases; users must separately request permanent deletion to erase all information from Wix's systems. A dedicated permanent-deletion flow exists in account settings. https://support.wix.com/en/article/closing-your-wix-account

Evidence

• {'title': 'Canceling a Wix Premium or Studio Plan | Help Center | Wix.com (accessed 2026-06-05)', 'url': 'https://support.wix.com/en/article/canceling-a-wix-premium-plan'}
• {'title': 'Requesting a Refund for a Premium or Studio Plan | Help Center | Wix.com (accessed 2026-06-05)', 'url': 'https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Wix — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/wix (CC BY-SA 4.0).

See Wix in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/wix"><img src="https://www.cancelatlas.com/share/badges/wix.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>