Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly with's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Dating apps · JP

How hard is it to cancel with?

with scores 76/100 (grade B) for how clearly it documents cancellation in the JP, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

with (with, Inc., Japan) requires paid members to stop auto-renewal through the channel matching their payment method: Apple ID via App Store subscriptions, Google Play via the Play Store, and credit-card subscriptions via the browser version. For App Store and Google Play payments, auto-renewal must be cancelled at least 24 hours before the renewal date; for credit-card plans the renewal date is fixed by contract length. Paid members must stop auto-renewal before they can withdraw, and deleting the app does not stop billing. No documented partial-period refund or pause option.

How to cancel with

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://support.with.is/hc/ja
  • Pause/freeze: not offered. with documents no pause or freeze; auto-renewal is stopped and the paid plan runs until expiry, then reverts to free membership.
  • Account/data deletion: Paid members must cancel the paid membership (stop auto-renewal) and wait for the paid period to end before they can withdraw; deleting the app alone does not stop billing. https://support.with.is/hc/ja

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “with, Cancellation Friction Index (JP).” CES-1.1. https://www.cancelatlas.com/c/with-jp (CC BY-SA 4.0).

See with in the full index -> · How we score · Open data

Earned it? Show your grade

with grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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