Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly with's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Dating apps · JP

How hard is it to cancel with?

with scores 76/100 (grade B) for how clearly it documents cancellation in the JP — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

with (with, Inc., Japan) requires paid members to stop auto-renewal through the channel matching their payment method: Apple ID via App Store subscriptions, Google Play via the Play Store, and credit-card subscriptions via the browser version. For App Store and Google Play payments, auto-renewal must be cancelled at least 24 hours before the renewal date; for credit-card plans the renewal date is fixed by contract length. Paid members must stop auto-renewal before they can withdraw, and deleting the app does not stop billing. No documented partial-period refund or pause option.

How to cancel with

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://support.with.is/hc/ja
  • Pause/freeze: not offered. with documents no pause or freeze; auto-renewal is stopped and the paid plan runs until expiry, then reverts to free membership.
  • Account/data deletion: Paid members must cancel the paid membership (stop auto-renewal) and wait for the paid period to end before they can withdraw; deleting the app alone does not stop billing. https://support.with.is/hc/ja

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “with — Cancellation Friction Index (JP).” CES-1.1. https://www.cancelatlas.com/c/with-jp (CC BY-SA 4.0).

See with in the full index -> · How we score · Open data

Earned it? Show your grade

with grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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