Health & telehealth · US
How hard is it to cancel Wisp?
Wisp scores 66/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.
Wisp subscriptions can be cancelled online via the patient portal (Subscriptions section) or by emailing [email protected]. Cancellation must be received at least 48 hours before the next renewal date or it will not be honored and the charge will proceed. All sales are final; refunds are not offered except at Wisp's sole discretion for limited circumstances (out-of-stock, damaged, or undelivered products). No pause or freeze option is documented.
How to cancel Wisp
- Channels: online (self-serve), email
- Official cancellation page: https://hellowisp.com/terms
- Pause/freeze: not offered. No pause or freeze option is documented in Wisp's Terms of Service or help center.
- Account/data deletion: Users can request deletion of personal information by completing the Wisp Privacy Access Request Form or emailing [email protected]. Health data deletion (Washington/Nevada residents) is also supported. Identity verification required before processing. https://hellowisp.com/privacy
Evidence
- Terms of Service | Wisp (accessed 2026-06-05)
- How Do I Cancel My Subscription? - Wisp Help Center (accessed 2026-06-05)
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Wisp, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/wisp (CC BY-SA 4.0).