Fintech & banking · GB

How hard is it to cancel Wise?

Wise scores 79/100 (grade B) for how clearly it documents cancellation in the GB — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone.

Last reviewed 2026-06-10 · Documented-Policy tier · grade B

Wise accounts can be closed at any time online or in the app: click your initials → Settings → 'Close your account' under Actions and Agreements, then follow the prompts. Before closing, you must withdraw all funds to an external bank account, download any statements, and let pending transfers/card payments settle (or cancel them). No notice period is required for customer-initiated closure. Wise has no monthly subscription fee — it is pay-per-use — so there is no recurring charge to cancel; transfer cancellations are refunded in full in most cases (Swift transfers excepted). After closure, your account details deactivate, your Wise card stops working, and Direct Debits are cancelled. Funds access is preserved for up to 6 years post-closure via support contact. Data is retained for 5–10 years per financial regulation, then deleted automatically. The UK fee-refund programme was suspended as of August 2025.

How to cancel Wise

Channels: online (self-serve), in-app, phone
Official cancellation page: https://wise.com/help/articles/2978000/how-do-i-close-my-personal-wise-account
Pause/freeze: not offered. No pause or freeze option exists for Wise accounts. Account closure is permanent; users may reactivate by logging back in if they self-closed.
Refund policy: https://wise.com/help/articles/2971422/is-there-a-refund-fee
Account/data deletion: As a regulated financial institution, Wise cannot delete all personal data immediately. Regulatory requirements mandate retention of certain data for 5–10 years post-closure depending on jurisdiction. Data no longer required by law is deleted automatically. Deletion requests can be submitted to [email protected]; Wise may decline where legal retention obligations apply. https://wise.com/gb/legal/privacy-notice-personal-en

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Wise — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/wise (CC BY-SA 4.0).

See Wise in the full index -> · How we score · Open data

Earned it? Show your grade

Wise grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

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