Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly WindTre's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

67/ 100 · C

Telecom & ISP · IT

How hard is it to cancel WindTre?

WindTre scores 67/100 (grade C) for how clearly it documents cancellation in the IT, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, postal mail, in person, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

WindTre customers can cancel mobile or fixed contracts via online document-upload form (download, sign, upload with ID), phone call to 159, registered mail (A/R) or PEC email to [email protected], or in-store at an authorised WindTre shop. Cancellation takes effect 30 days after the request is received; a 14-day no-penalty cooling-off right applies within 14 days of activation (proration applies if service has already started). No standalone self-service one-click cancel button exists, the online form requires downloading a PDF, signing it, and uploading it with an identity document. Outstanding device-instalment balances and traffic charges up to disconnection remain due; Italian consumer law (Codice del Consumo) mandates the 14-day withdrawal right and prohibits lock-in beyond the notice period.

How to cancel WindTre

  • Channels: online (self-serve), phone, postal mail, in person, email
  • Official cancellation page: https://www.windtre.it/come-faccio-per/come-posso-recedere-dal-contratto-windtre-mobile
  • Pause/freeze: not offered. No pause or temporary suspension option is documented on windtre.it for consumer mobile or fixed contracts. Service can only be cancelled outright with 30 days' notice.
  • Account/data deletion: GDPR data deletion (right to erasure) requests can be submitted by mail to Wind Tre S.p.A. Rif. Privacy, CP 159, 20152 Milano; by PEC email to [email protected]; or by phone to 159. The DPO can also be contacted at [email protected]. Processing takes up to 20 days. https://www.windtre.it/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “WindTre, Cancellation Friction Index (IT).” CES-1.1. https://www.cancelatlas.com/c/windtre-it (CC BY-SA 4.0).

See WindTre in the full index -> · How we score · Open data