Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Winc's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

53/ 100 · D

Apparel & beauty boxes · US

How hard is it to cancel Winc?

Winc scores 53/100 (grade D) for how clearly it documents cancellation in the US — a poorly documented cancellation policy. Cancellation is available via online (self-serve), phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade D

Winc members can cancel at any time via live chat (winc.com, 7am–4pm PST daily), email ([email protected]), or phone (1-855-282-5829). California residents additionally have a self-serve cancel option in Account Settings. Members must notify Winc at least 3 days before a scheduled shipment to avoid being charged for that order; Winc Branded Membership cancellations are refunded on a pro-rata basis for unused periods, but Member Credits are non-refundable once purchased. A free 'skip a month' pause option is available anytime via the account dashboard with 48 hours' notice before the next order date.

How to cancel Winc

  • Channels: online (self-serve), phone, email
  • Official cancellation page: https://www.winc.com/policies/subscription-policy
  • Pause/freeze: available — Members can skip any monthly shipment via the 'My Membership' section in their account (self-service). Skip must be submitted at least 48 hours before the next monthly order date. Unlimited skips allowed at no charge.
  • Refund policy: https://www.winc.com/policies/refund-policy
  • Account/data deletion: CCPA/CPRA deletion requests accepted via email ([email protected]) or a web form linked in the site footer (powered by Consentmo). Company acknowledges within 10 business days and responds within 45 days. Some data may be retained for alcohol recordkeeping and tax compliance. https://www.winc.com/policies/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Winc — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/winc (CC BY-SA 4.0).

See Winc in the full index -> · How we score · Open data