Security & identity · US
How hard is it to cancel Webroot?
Webroot scores 66/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email, postal mail.
Webroot subscriptions can be cancelled online via a self-serve auto-renewal opt-out form (requires keycode entry), or by submitting a support ticket or contacting support directly; phone is required for Best Buy-purchased subscriptions. Webroot sends renewal reminder notices 30 and 14 days before expiry, but no advance cancellation notice period is required from the customer. A 70-day money-back guarantee applies to direct online purchases, claimed via an online refund form with invoice code and amount; requests beyond 70 days result in auto-renewal disable only, with no refund. Mail returns are accepted for retail (unopened/opened physical product) sent to Broomfield, CO.
How to cancel Webroot
- Channels: online (self-serve), phone, email, postal mail
- Official cancellation page: https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=4100&t=Webroot-SecureAnywhere-Antivirus-Cancellations-and-Refunds
- Pause/freeze: not offered. No subscription pause or freeze option is documented anywhere in Webroot's official help pages.
- Refund policy: https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=4100&t=Webroot-SecureAnywhere-Antivirus-Cancellations-and-Refunds
- Account/data deletion: No dedicated account or data deletion process is documented on Webroot's official help or cancellation pages; cancelling stops auto-renewal but no explicit data retention or deletion policy is published for consumer accounts.
Evidence
- Webroot SecureAnywhere Antivirus Cancellations and Refunds (accessed 2026-06-05)
- Manage or opt out of Webroot auto renewal | Webroot (accessed 2026-06-05)
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Webroot, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/webroot (CC BY-SA 4.0).