Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Vue Cinemas (Club Vue)'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

65/ 100 · C

Retail & membership · UK

How hard is it to cancel Vue Cinemas (Club Vue)?

Vue Cinemas (Club Vue) scores 65/100 (grade C) for how clearly it documents cancellation in the UK — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Club Vue is Vue Cinemas' free app-based loyalty programme requiring no paid subscription; joining and managing the membership is done through the Club Vue app or myvue.com account. Because there is no recurring charge, cancellation amounts to deleting your My Vue account, which can be done self-serve via My Account > Personal Details > Delete Account. Ticket refunds for Vue Members are available online or via the app up to 2 hours before the scheduled showtime; within 2 hours, customers must contact Vue via webchat (9am–7pm daily) or by phone on 0345 308 4620. No notice period or early-termination fee applies, as the programme carries no subscription cost.

How to cancel Vue Cinemas (Club Vue)

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://www.myvue.com/get-in-touch/faq
  • Pause/freeze: not offered. Club Vue is a free loyalty programme with no paid subscription tier; there is no pause option — members simply stop using the account or delete it.
  • Account/data deletion: Self-serve account deletion is available: log in to My Vue, go to My Account > Personal Details, and select Delete Account at the bottom of the page. For formal GDPR erasure requests, contact [email protected]. https://www.myvue.com/legal/terms-and-conditions

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Vue Cinemas (Club Vue) — Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/vue-uk (CC BY-SA 4.0).

See Vue Cinemas (Club Vue) in the full index -> · How we score · Open data