How hard is it to cancel Voy?

Voy subscriptions are managed by logging in at joinvoy.com/login, opening 'Manage Plans', selecting the subscription and following the cancellation prompts, with a confirmation email sent. Monthly plans must be cancelled at least one day before the next order date; on 3, 6 or 12-month plans there is no fee if cancelled during the final month, but cancelling earlier may incur an early-cancellation fee reflecting the plan discount, which the team confirms before processing. TRT cancellation is handled by contacting support ([email protected] or 020 3912 9885), which pauses billing immediately while the request is reviewed. A 180-day money-back guarantee offers a pro-rata refund for customers not losing 10%+ body weight subject to conditions; dispensed prescription medication is otherwise non-refundable.

How to cancel Voy

• Channels: in_account, email, phone
• Official cancellation page: https://joinvoy.zendesk.com/hc/en-gb/articles/20168823234452-How-do-I-cancel-my-subscription
• Pause/freeze: available — Monthly plans cancellable in-account; TRT cancellation requests are placed on immediate pause by the team while reviewed. Contact [email protected] or 020 3912 9885.
• Refund policy: https://www.joinvoy.com/pages/money-back-guarantee
• Account/data deletion: Right to request erasure via the Data Protection Officer ([email protected]); not always possible as medical records and Health Data may be retained for legal/clinical-governance reasons. https://www.joinvoy.com/pages/privacy

Evidence

• Voy | How do I cancel my subscription? (accessed 2026-06-16)
• Voy | Money Back Promise (accessed 2026-06-16)
• Voy / Menwell | Privacy Notice (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Voy — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/voy-uk (CC BY-SA 4.0).

See Voy in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/voy-uk"><img src="https://www.cancelatlas.com/share/badges/voy-uk.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>