How hard is it to cancel Voy?

Voy subscriptions are managed by logging in at joinvoy.com/login, opening 'Manage Plans', selecting the subscription and following the cancellation prompts, with a confirmation email sent. Monthly plans must be cancelled at least one day before the next order date; on 3, 6 or 12-month plans there is no fee if cancelled during the final month, but cancelling earlier may incur an early-cancellation fee reflecting the plan discount, which the team confirms before processing. TRT cancellation is handled by contacting support ([email protected] or 020 3912 9885), which pauses billing immediately while the request is reviewed. A 180-day money-back guarantee offers a pro-rata refund for customers not losing 10%+ body weight subject to conditions; dispensed prescription medication is otherwise non-refundable.

How to cancel Voy

• Channels: in_account, email, phone
• Official cancellation page: https://joinvoy.zendesk.com/hc/en-gb/articles/20168823234452-How-do-I-cancel-my-subscription
• Pause/freeze: available, Monthly plans cancellable in-account; TRT cancellation requests are placed on immediate pause by the team while reviewed. Contact [email protected] or 020 3912 9885.
• Refund policy: https://www.joinvoy.com/pages/money-back-guarantee
• Account/data deletion: Right to request erasure via the Data Protection Officer ([email protected]); not always possible as medical records and Health Data may be retained for legal/clinical-governance reasons. https://www.joinvoy.com/pages/privacy

Evidence

• Voy | How do I cancel my subscription? (accessed 2026-06-16)
• Voy | Money Back Promise (accessed 2026-06-16)
• Voy / Menwell | Privacy Notice (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Voy, Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/voy-uk (CC BY-SA 4.0).

See Voy in the full index -> · How we score · Open data

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