E-learning · US
How hard is it to cancel Voxy?
Voxy scores 59/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via email.
Voxy cancellation is not self-serve; to cancel automatic subscription renewal, users email [email protected] with a reason, and Voxy processes the request within two business days. For private classes, a scheduled class can be cancelled or rescheduled up to six hours before the start time for a full refund in Class Credits, with no credit refund for changes made less than six hours before; Class Credits expire one year from purchase. Subscription-fee refund terms are governed by the individual contract.
How to cancel Voxy
- Channels: email
- Official cancellation page: https://voxy.com/terms-of-use/
- Pause/freeze: not offered. No pause option documented; private-class credits can be rescheduled up to 6 hours before class.
- Refund policy: https://voxy.com/terms-of-use/
- Account/data deletion: Not separately detailed; governed by the Terms of Use / support request. https://voxy.com/terms-of-use/
Evidence
- Terms of Use - Voxy (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Voxy — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/voxy (CC BY-SA 4.0).