E-learning · US
How hard is it to cancel Voxy?
Voxy scores 59/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via email.
Voxy cancellation is not self-serve; to cancel automatic subscription renewal, users email [email protected] with a reason, and Voxy processes the request within two business days. For private classes, a scheduled class can be cancelled or rescheduled up to six hours before the start time for a full refund in Class Credits, with no credit refund for changes made less than six hours before; Class Credits expire one year from purchase. Subscription-fee refund terms are governed by the individual contract.
How to cancel Voxy
- Channels: email
- Official cancellation page: https://voxy.com/terms-of-use/
- Pause/freeze: not offered. No pause option documented; private-class credits can be rescheduled up to 6 hours before class.
- Refund policy: https://voxy.com/terms-of-use/
- Account/data deletion: Not separately detailed; governed by the Terms of Use / support request. https://voxy.com/terms-of-use/
Evidence
- Terms of Use - Voxy (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Voxy, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/voxy (CC BY-SA 4.0).