Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly VOXI's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Telecom & ISP · UK

How hard is it to cancel VOXI?

VOXI scores 76/100 (grade B) for how clearly it documents cancellation in the UK, a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

VOXI offers rolling 30-day SIM-only plans with no long-term contract; customers can cancel anytime by signing in to their VOXI account online, via the app, by calling 0808 004 5205, or by texting PAC/STAC codes. Cancellation takes effect at the end of the current 30-day billing period if actioned before the renewal date, with no charge for the following period. Customers who left within the past 60 days can request a refund of remaining credit and unused bundle allowances via online chat. PAC and STAC codes to port or abandon a number can be obtained online in the 'Leave VOXI' account section, by phone, or by text.

How to cancel VOXI

  • Channels: online (self-serve), phone, in-app
  • Official cancellation page: https://www.voxi.co.uk/help/articles/how-do-i-leave-voxi----653ce2e7-6bbe-4fcf-8768-0e471000ccfc
  • Pause/freeze: available, Customers can stop their rolling 30-day plan at any time via the VOXI account online and restart it later. Stopping before the renewal date means no charge for the next cycle.
  • Account/data deletion: VOXI acknowledges the GDPR right to erasure. Customers can request data deletion by contacting the Customer Services team via voxi.co.uk/contact-us or emailing [email protected]. Data may still be retained where legally required even after account termination. https://www.voxi.co.uk/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “VOXI, Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/voxi-uk (CC BY-SA 4.0).

See VOXI in the full index -> · How we score · Open data

Earned it? Show your grade

VOXI grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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