Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly VOXI's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Telecom & ISP · UK

How hard is it to cancel VOXI?

VOXI scores 76/100 (grade B) for how clearly it documents cancellation in the UK — a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

VOXI offers rolling 30-day SIM-only plans with no long-term contract; customers can cancel anytime by signing in to their VOXI account online, via the app, by calling 0808 004 5205, or by texting PAC/STAC codes. Cancellation takes effect at the end of the current 30-day billing period if actioned before the renewal date, with no charge for the following period. Customers who left within the past 60 days can request a refund of remaining credit and unused bundle allowances via online chat. PAC and STAC codes to port or abandon a number can be obtained online in the 'Leave VOXI' account section, by phone, or by text.

How to cancel VOXI

  • Channels: online (self-serve), phone, in-app
  • Official cancellation page: https://www.voxi.co.uk/help/articles/how-do-i-leave-voxi----653ce2e7-6bbe-4fcf-8768-0e471000ccfc
  • Pause/freeze: available — Customers can stop their rolling 30-day plan at any time via the VOXI account online and restart it later. Stopping before the renewal date means no charge for the next cycle.
  • Account/data deletion: VOXI acknowledges the GDPR right to erasure. Customers can request data deletion by contacting the Customer Services team via voxi.co.uk/contact-us or emailing [email protected]. Data may still be retained where legally required even after account termination. https://www.voxi.co.uk/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “VOXI — Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/voxi-uk (CC BY-SA 4.0).

See VOXI in the full index -> · How we score · Open data

Earned it? Show your grade

VOXI grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

Copy the embed:

<a href="https://www.cancelatlas.com/c/voxi-uk"><img src="https://www.cancelatlas.com/share/badges/voxi-uk.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>