Telecom & ISP · RO

How hard is it to cancel Vodafone Romania?

Vodafone Romania scores 51/100 (grade D) for how clearly it documents cancellation in the RO — a poorly documented cancellation policy. Cancellation is available via phone, email, online (self-serve), in person, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Customers must submit a cancellation request (reziliere) at least 30 days before the desired termination date; service continues and the final month is billed normally. Requests are accepted by phone (*222), email ([email protected] for mobile; [email protected] for fixed/TV), via the MyVodafone online account/app, in person at any official Vodafone store (not franchise locations), or by registered mail with proof of receipt to Vodafone's Bucharest headquarters. Per ANCOM regulations Vodafone cannot impose arbitrary termination fees, but may recover remaining subsidised device installments or previously waived installation costs for early exits during the minimum contract period. No self-serve one-click cancellation flow is publicly documented; cancellation requires a written request through one of the stated channels.

How to cancel Vodafone Romania

Channels: phone, email, online (self-serve), in person, postal mail
Official cancellation page: https://www.vodafone.ro/personal/servicii-si-tarife/termeni-si-proceduri-legale/conditiile-de-furnizare-a-serviciilor/index.htm
Pause/freeze: available — Fixed-service subscribers can request temporary suspension of services for up to 3 months within any 12-month period, subject to a 30 RON fee per suspension request and provided there are no outstanding debts. Suspension takes effect from the next billing cycle.
Account/data deletion: Under GDPR, customers may request deletion of personal data via the Vodafone privacy portal (vodafone.ro/privacy), by calling *567 or *222, through the MyVodafone app, or in writing. Vodafone retains financial/tax records 5–10 years post-termination, traffic data 3 years, and complaint records 3 years from final response; after those periods data is destroyed or anonymised. https://www.vodafone.ro/privacy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Vodafone Romania — Cancellation Friction Index (RO).” CES-1.1. https://www.cancelatlas.com/c/vodafone-ro (CC BY-SA 4.0).

See Vodafone Romania in the full index -> · How we score · Open data