How hard is it to cancel ViX?

ViX Premium offers self-serve cancellation: on the ViX website you open 'Your Subscriptions', find ViX Premium and turn off auto-renewal, or use the cancellation page and click 'Cancel my subscription' then follow on-screen steps. ViX clearly discloses platform-specific cancellation channels (ViX website, Google Play, Apple App Store, Roku, Samsung, Amazon Appstore, Mercado Libre); subscribers billed by a third party must cancel through that provider. After cancellation you keep ViX Premium until the end of the current billing cycle. Refunds: ViX states it does not offer refunds except where required by law, with a documented first-month full refund only for new subscribers in Mexico who cancel within the first 5 business days. Account/data deletion is a distinct flow under 'My Account' > 'My Data' > 'Delete my account', and ViX notes deleting data does not cancel billing.

How to cancel ViX

• Channels: online (self-serve), app-store, third-party-billing
• Official cancellation page: https://ayuda.vix.com/hc/en-us/articles/7744793476365-How-can-I-cancel-my-subscription
• Pause/freeze: not offered. ViX Help Center documents only cancellation (turning off auto-renewal), not a subscription pause/hold option. Access continues until the end of the current billing cycle after cancellation.
• Refund policy: https://ayuda.vix.com/hc/en-us/articles/7658364423181-If-I-cancel-my-subscription-can-I-get-a-refund
• Account/data deletion: Separate from cancellation: in 'My Account' open the 'My Data' segment and click 'Delete my account' to permanently delete account data; ViX warns deleting your data does NOT stop billing (you must cancel the subscription separately). Under CCPA, ViX cannot discriminate for exercising deletion rights. https://ayuda.vix.com/hc/en-us/articles/7657893853581-I-want-to-delete-my-account

Evidence

• How can I cancel my subscription? – ViX Help Center (accessed 2026-06-16)
• If I cancel my subscription, can I get a refund? – ViX Help Center (accessed 2026-06-16)
• I want to delete my account – ViX Help Center (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “ViX, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/vix (CC BY-SA 4.0).

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