How hard is it to cancel ViX?

ViX Premium offers self-serve cancellation: on the ViX website you open 'Your Subscriptions', find ViX Premium and turn off auto-renewal, or use the cancellation page and click 'Cancel my subscription' then follow on-screen steps. ViX clearly discloses platform-specific cancellation channels (ViX website, Google Play, Apple App Store, Roku, Samsung, Amazon Appstore, Mercado Libre); subscribers billed by a third party must cancel through that provider. After cancellation you keep ViX Premium until the end of the current billing cycle. Refunds: ViX states it does not offer refunds except where required by law, with a documented first-month full refund only for new subscribers in Mexico who cancel within the first 5 business days. Account/data deletion is a distinct flow under 'My Account' > 'My Data' > 'Delete my account', and ViX notes deleting data does not cancel billing.

How to cancel ViX

• Channels: online (self-serve), app-store, third-party-billing
• Official cancellation page: https://ayuda.vix.com/hc/en-us/articles/7744793476365-How-can-I-cancel-my-subscription
• Pause/freeze: not offered. ViX Help Center documents only cancellation (turning off auto-renewal), not a subscription pause/hold option. Access continues until the end of the current billing cycle after cancellation.
• Refund policy: https://ayuda.vix.com/hc/en-us/articles/7658364423181-If-I-cancel-my-subscription-can-I-get-a-refund
• Account/data deletion: Separate from cancellation: in 'My Account' open the 'My Data' segment and click 'Delete my account' to permanently delete account data; ViX warns deleting your data does NOT stop billing (you must cancel the subscription separately). Under CCPA, ViX cannot discriminate for exercising deletion rights. https://ayuda.vix.com/hc/en-us/articles/7657893853581-I-want-to-delete-my-account

Evidence

• How can I cancel my subscription? – ViX Help Center (accessed 2026-06-16)
• If I cancel my subscription, can I get a refund? – ViX Help Center (accessed 2026-06-16)
• I want to delete my account – ViX Help Center (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “ViX — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/vix (CC BY-SA 4.0).

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