Telecom & ISP · BR
How hard is it to cancel Vivo?
Vivo scores 60/100 (grade C) for how clearly it documents cancellation in the BR — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, phone, in person.
Vivo customers in Brazil can cancel via the Meu Vivo app (Meu Plano > Cancelamento Eletrônico), the logged-in area of vivo.com.br, by phone (103 15 for fixed/fiber/TV; 1058 or *8486 for mobile), or in person at a Vivo store. Per Anatel's RGC regulation, cancellation must be processed within 2 business days of the request. Cancellations during a fidelity period (typically 12 months) incur a proportional early-termination fee (multa) based on remaining months; after the fidelity period ends, cancellation is free with no additional charge. No explicit prorated refund for unused days in the billing cycle is disclosed on the official cancellation help page.
How to cancel Vivo
- Channels: online (self-serve), in-app, phone, in person
- Official cancellation page: https://vivo.com.br/para-voce/ajuda/duvidas/cancelamento
- Pause/freeze: available — Vivo offers a temporary suspension ('desligamento') once every 12 months, for a minimum of 30 days and a maximum of 120 days. This is distinct from full cancellation.
- Account/data deletion: Customers can request deletion (eliminação) of personal data under Brazil's LGPD via Vivo's Privacy Center. Requests can also be submitted through the Meu Vivo app or by calling customer service (*8486 mobile / 103 15 fixed). https://vivo.com.br/a-vivo/informacoes-aos-clientes/centro-de-privacidade
Evidence
- {'title': 'Vivo | Dúvidas e respostas sobre Cancelamento (accessed 2026-06-06)', 'url': 'https://vivo.com.br/para-voce/ajuda/duvidas/cancelamento'}
- {'title': 'Cancelamento Vivo: Por telefone, App, Whatsapp e mais! 2026 (accessed 2026-06-06)', 'url': 'https://planos.minhaconexao.com.br/vivo/cancelamento-vivo'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Vivo — Cancellation Friction Index (BR).” CES-1.1. https://www.cancelatlas.com/c/vivo-br (CC BY-SA 4.0).