Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Viu's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

85/ 100 · A

Streaming · HK

How hard is it to cancel Viu?

Viu scores 85/100 (grade A) for how clearly it documents cancellation in the HK — among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve), app-store.

Last reviewed 2026-06-16 · Documented-Policy tier · grade A

Viu Premium subscribers can cancel at any time from the 'My Subscription' / 'Subscriptions' page in the My Account menu of the app or website; premium access then continues until the end of the current monthly/weekly/daily billing period and the account reverts to the free tier. Memberships auto-renew and VUCLIP is authorised to charge the next period's fee unless cancelled before renewal. Viu does not refund partial-month periods or unwatched content, but offers a limited refund window: a user may claim a refund within 12 hours of purchase provided no paid content has been played, processed case-by-case within 2-45 days. Subscriptions purchased through the App Store or Google Play must be cancelled via that platform. Account deletion is handled through a dedicated Help Centre self-service article.

How to cancel Viu

  • Channels: online (self-serve), app-store
  • Official cancellation page: https://static.viu.com/pages/viu_ios/p-all/34/en/tc.html
  • Pause/freeze: not offered. No subscription pause/freeze is documented; users may only cancel, after which premium access continues to the end of the current billing period before reverting to the free tier.
  • Refund policy: https://static.viu.com/pages/viu_ios/p-all/34/en/tc.html
  • Account/data deletion: Account deletion is available via the Viu Help Centre 'How to delete an account' self-service article; deleting the account removes the user profile and associated data. https://help.viu.com/hc/en-sg/articles/4475352045709-How-to-delete-an-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Viu — Cancellation Friction Index (HK).” CES-1.1. https://www.cancelatlas.com/c/viu (CC BY-SA 4.0).

See Viu in the full index -> · How we score · Open data

Earned it? Show your grade

Viu grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade A

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