Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Viu's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

85/ 100 · A

Video streaming · HK

How hard is it to cancel Viu?

Viu scores 85/100 (grade A) for how clearly it documents cancellation in the HK, among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve), app-store.

Last reviewed 2026-06-16 · Documented-Policy tier · grade A

Viu Premium subscribers can cancel at any time from the 'My Subscription' / 'Subscriptions' page in the My Account menu of the app or website; premium access then continues until the end of the current monthly/weekly/daily billing period and the account reverts to the free tier. Memberships auto-renew and VUCLIP is authorised to charge the next period's fee unless cancelled before renewal. Viu does not refund partial-month periods or unwatched content, but offers a limited refund window: a user may claim a refund within 12 hours of purchase provided no paid content has been played, processed case-by-case within 2-45 days. Subscriptions purchased through the App Store or Google Play must be cancelled via that platform. Account deletion is handled through a dedicated Help Centre self-service article.

How to cancel Viu

  • Channels: online (self-serve), app-store
  • Official cancellation page: https://static.viu.com/pages/viu_ios/p-all/34/en/tc.html
  • Pause/freeze: not offered. No subscription pause/freeze is documented; users may only cancel, after which premium access continues to the end of the current billing period before reverting to the free tier.
  • Refund policy: https://static.viu.com/pages/viu_ios/p-all/34/en/tc.html
  • Account/data deletion: Account deletion is available via the Viu Help Centre 'How to delete an account' self-service article; deleting the account removes the user profile and associated data. https://help.viu.com/hc/en-sg/articles/4475352045709-How-to-delete-an-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Viu, Cancellation Friction Index (HK).” CES-1.1. https://www.cancelatlas.com/c/viu (CC BY-SA 4.0).

See Viu in the full index -> · How we score · Open data

Earned it? Show your grade

Viu grades A, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade A

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