Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Visible's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

61/ 100 · C

Telecom & ISP · US

How hard is it to cancel Visible?

Visible scores 61/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Visible is a no-contract, month-to-month prepaid service that can be cancelled at any time via chat in the Visible app or on visible.com, or by porting your number out to another carrier (which Visible treats as a cancellation request). No refunds are issued after account activation, and there are no prorated credits for unused days. Porting or cancelling forfeits any remaining balance and any promotional credits on the account.

How to cancel Visible

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://www.visible.com/legal/terms-and-conditions
  • Pause/freeze: not offered. Visible does not offer a voluntary service pause or freeze; the only suspension is system-triggered for non-payment, which holds the account for 60 days before full cancellation.
  • Account/data deletion: Customers can submit data access, correction, or deletion requests through Visible's Data and Privacy Portal or by emailing [email protected]; Visible retains data only as long as necessary for business, tax, or legal purposes and then securely deletes it, with responses within 45–90 days. https://www.visible.com/privacyportal

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Visible — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/visible (CC BY-SA 4.0).

See Visible in the full index -> · How we score · Open data