How hard is it to cancel Vidyard?

Vidyard Starter subscribers can cancel online via Settings > Billing > Cancel Plan; access continues to end of the current billing cycle, then the account reverts to the Free plan. For paid annual/Pro plans, customers must provide at least 60 days written notice before the end of the Initial Term or Renewal Term to avoid being charged for a further renewal period. All fees are non-refundable except in the case of a material breach by Vidyard, in which case prepaid fees for the remaining subscription term are refunded within 30 days. After termination, customers have a 30-day extraction grace period before Vidyard may permanently delete all customer content and data.

How to cancel Vidyard

• Channels: online (self-serve), email, phone
• Official cancellation page: https://knowledge.vidyard.com/hc/en-us/articles/1260804045270-How-to-cancel-your-Vidyard-Starter-subscription
• Pause/freeze: not offered. No subscription pause or freeze option is documented in Vidyard's support materials or terms.
• Account/data deletion: After termination, customers have a 30-day extraction grace period to download their content and data. After that window, Vidyard may delete all customer content and data. To delete an account entirely, users must contact Vidyard Support. https://knowledge.vidyard.com/hc/en-us/articles/360051078154-Customer-data-retention-and-deletion-practices

Evidence

• {'title': 'How to cancel your Vidyard Starter subscription – Vidyard Support (accessed 2026-06-06)', 'url': 'https://knowledge.vidyard.com/hc/en-us/articles/1260804045270-How-to-cancel-your-Vidyard-Starter-subscription'}
• {'title': 'Terms of Service | Products & Services | Vidyard (accessed 2026-06-06)', 'url': 'https://www.vidyard.com/terms/'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Vidyard — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/vidyard (CC BY-SA 4.0).

See Vidyard in the full index -> · How we score · Open data

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