Streaming · ID
How hard is it to cancel Vidio?
Vidio scores 82/100 (grade B) for how clearly it documents cancellation in the ID — a clearly documented cancellation policy. Cancellation is available via online (self-serve), app-store.
Vidio Premier subscribers can cancel self-service from the website (Profile > Subscription/Langganan > 'Berhenti Berlangganan' / Edit > cancel) or in the Vidio app, selecting a cancellation reason and confirming. Per the Premier Terms & Conditions, cancellation mid-period becomes effective only from the next billing cycle, with no refunds or credit for partial subscription periods, and premium access continues until the current period expires. Subscriptions bought via Google Play or the App Store must be cancelled through that store. Vidio's Privacy Policy sets out personal-data handling, with privacy and deletion requests directed to [email protected].
How to cancel Vidio
- Channels: online (self-serve), app-store
- Official cancellation page: https://www.vidio.com/pages/premier-terms-and-conditions
- Pause/freeze: not offered. No subscription pause is documented; cancellation ('Berhenti Berlangganan') stops auto-renewal and premium access continues to the end of the paid period.
- Refund policy: https://www.vidio.com/pages/premier-terms-and-conditions
- Account/data deletion: Vidio's Privacy Policy governs personal-data handling; account/data deletion and privacy requests are handled through Vidio support ([email protected]) per the policy. https://www.vidio.com/pages/privacy-policy
Evidence
- Syarat & Ketentuan Vidio Premier - Premier Terms & Conditions (accessed 2026-06-16)
- Vidio Privacy Policy / Kebijakan Privasi (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Vidio — Cancellation Friction Index (ID).” CES-1.1. https://www.cancelatlas.com/c/vidio-id (CC BY-SA 4.0).
See Vidio in the full index -> · How we score · Open data
Earned it? Show your grade
Vidio grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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