Video streaming · US
How hard is it to cancel Vidgo?
Vidgo scores 69/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.
Vidgo subscribers can cancel online at any time by logging into their account at vidgo.com and clicking 'cancel subscription'; auto-pay is disabled and service continues through the end of the billing cycle. Subscribers who signed up through a third-party platform such as Roku must cancel through that platform's subscription management. No refunds are issued for partial months; however, cancellations within the first three days of service incur no charge. Phone support is also available at 800-741-6727 during business hours.
How to cancel Vidgo
- Channels: online (self-serve), phone
- Official cancellation page: https://support.vidgo.com/kb/faq.php?id=1
- Pause/freeze: not offered. No pause or suspend option is offered; customers must cancel and resubscribe.
- Account/data deletion: Users may request deletion of personal data under the Right to Erasure by emailing [email protected]. https://www.vidgo.com/privacy/
Evidence
- How do I cancel my service? - Vidgo Support (accessed 2026-06-06)
- FAQs - Frequently Asked Questions - Vidgo.com (accessed 2026-06-06)
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Vidgo, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/vidgo (CC BY-SA 4.0).