Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Vi (Vodafone Idea)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

41/ 100 · D

Telecom & ISP · IN

How hard is it to cancel Vi (Vodafone Idea)?

Vi (Vodafone Idea) scores 41/100 (grade D) for how clearly it documents cancellation in the IN, a poorly documented cancellation policy. Cancellation is available via phone, in person, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

To permanently cancel a Vi postpaid connection, customers must visit a Vi store in person or call customer care (199) to submit a termination request; there is no self-serve online cancellation for full connection closure. Termination requests are processed within 7 working days. After disconnection, a final bill is generated and the security deposit is refunded (adjusted for any outstanding dues) via NEFT, UPI, or cheque within up to 60 days. A Safe Custody option is available for postpaid customers wanting to pause service for 1-6 months (renewable up to 12 months) by paying a minimal fee.

How to cancel Vi (Vodafone Idea)

  • Channels: phone, in person, email
  • Official cancellation page: https://www.myvi.in/help-support/vi-customer-care-number
  • Pause/freeze: available, Safe Custody for postpaid customers: retain your number during non-use by paying a minimal fee. Available for 1, 3, or 6 months, renewable up to 12 months total; after 12 months you must reactivate for 30 days before reapplying. Apply via myvi.in/safe-custody.
  • Account/data deletion: No dedicated data deletion request page found. Privacy-related queries can be sent to [email protected]. Vi's privacy policy is published on myvi.in but no self-serve data deletion portal is documented.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Vi (Vodafone Idea), Cancellation Friction Index (IN).” CES-1.1. https://www.cancelatlas.com/c/vi-in (CC BY-SA 4.0).

See Vi (Vodafone Idea) in the full index -> · How we score · Open data