Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Vi (Vodafone Idea)'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

41/ 100 · D

Telecom & ISP · IN

How hard is it to cancel Vi (Vodafone Idea)?

Vi (Vodafone Idea) scores 41/100 (grade D) for how clearly it documents cancellation in the IN — a poorly documented cancellation policy. Cancellation is available via phone, in person, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

To permanently cancel a Vi postpaid connection, customers must visit a Vi store in person or call customer care (199) to submit a termination request; there is no self-serve online cancellation for full connection closure. Termination requests are processed within 7 working days. After disconnection, a final bill is generated and the security deposit is refunded (adjusted for any outstanding dues) via NEFT, UPI, or cheque within up to 60 days. A Safe Custody option is available for postpaid customers wanting to pause service for 1–6 months (renewable up to 12 months) by paying a minimal fee.

How to cancel Vi (Vodafone Idea)

  • Channels: phone, in person, email
  • Official cancellation page: https://www.myvi.in/help-support/vi-customer-care-number
  • Pause/freeze: available — Safe Custody for postpaid customers: retain your number during non-use by paying a minimal fee. Available for 1, 3, or 6 months, renewable up to 12 months total; after 12 months you must reactivate for 30 days before reapplying. Apply via myvi.in/safe-custody.
  • Account/data deletion: No dedicated data deletion request page found. Privacy-related queries can be sent to [email protected]. Vi's privacy policy is published on myvi.in but no self-serve data deletion portal is documented.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Vi (Vodafone Idea) — Cancellation Friction Index (IN).” CES-1.1. https://www.cancelatlas.com/c/vi-in (CC BY-SA 4.0).

See Vi (Vodafone Idea) in the full index -> · How we score · Open data