Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Verizon Fios's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

61/ 100 · C

Telecom & ISP · US

How hard is it to cancel Verizon Fios?

Verizon Fios scores 61/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via live chat, phone.

Last reviewed 2026-08-08 · Documented-Policy tier · grade C

Re-graded 2026-08-08 from the cited support page after two records disagreed by 47 points on identical evidence (see below). What the page actually documents: there is NO direct cancel link. The route is the account dashboard - 'Settings & profile page', then 'Select the Disconnect link' - which then requires a live chat agent, or a call to 1-800-VERIZON. Agent assistance is therefore mandatory and the exit is not self-serve, despite starting online. Money terms are disclosed precisely: 'If you disconnect your Fios service while you are under contract, you may be charged an early termination fee', capped at $350, prorated and decreasing $15 per month; credit balances are processed 'up to 60 days' after termination; rented equipment 'must be returned within 30 days of disconnecting your service' or an unreturned-equipment charge applies (the ONT and battery backup stay in the home). The clear gap is timing: the page states no notice period and no effective date for the disconnection.

How to cancel Verizon Fios

  • Channels: live chat, phone
  • Official cancellation page: https://www.verizon.com/support/residential/account/manage-service/cancel
  • Pause/freeze: available, Vacation Suspend is available to Fios customers away 30 days up to 9 months. Requires 90 days of prior service and at least 3 months of active service per calendar year. A one-time suspension charge applies and some monthly charges, taxes and surcharges continue during suspension. Initiated via My Verizon; service auto-restores at 9 months if no restoration date is set.
  • Refund policy: https://www.verizon.com/support/residential/account/manage-service/cancel
  • Account/data deletion: Consumers can request access, correction or deletion of personal information via the Verizon Privacy Dashboard (verizon.com/privacy/your-data) or by calling 1-800-333-3972; the policy lets users request Verizon delete personal information unless it is needed for specific reasons. https://www.verizon.com/about/privacy/full-privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Verizon Fios, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/verizon-fios-us (CC BY-SA 4.0).

See Verizon Fios in the full index -> · How we score · Open data