How hard is it to cancel Verizon Fios?

Verizon Fios customers can disconnect online through the My Verizon Account Dashboard ('Disconnect Service'), via chat, or by phone at 1-800-VERIZON, Mon-Fri 8 AM-7 PM ET and Sat 8 AM-5 PM ET; online self-disconnect is available only to Fios-only customers, while those with other home services must call. Customers under a term contract pay a prorated early termination fee capped at $350 that decreases $15 per month. Rented equipment (router, set-top boxes; the ONT and battery backup stay in the home) must be returned within 30 days of disconnection or unreturned-equipment charges apply, returned via a UPS Store. Credit balances are returned within up to 60 days.

How to cancel Verizon Fios

• Channels: online (self-serve), phone, live chat
• Official cancellation page: https://www.verizon.com/support/residential/account/manage-service/cancel
• Pause/freeze: available — Vacation Suspend is available to Fios customers away 30 days up to 9 months. Requires 90 days of prior service and at least 3 months of active service per calendar year. A one-time suspension charge applies and some monthly charges, taxes and surcharges continue during suspension. Initiated via My Verizon; service auto-restores at 9 months if no restoration date is set.
• Refund policy: https://www.verizon.com/support/residential/account/manage-service/cancel
• Account/data deletion: Consumers can request access, correction or deletion of personal information via the Verizon Privacy Dashboard (verizon.com/privacy/your-data) or by calling 1-800-333-3972; the policy lets users request Verizon delete personal information unless it is needed for specific reasons. https://www.verizon.com/about/privacy/full-privacy-policy

Evidence

• How to disconnect your Verizon Fios service
• Fios Equipment Return | Verizon Support
• Vacation Suspend for Verizon Fios customers FAQs
• Full Verizon Privacy Policy
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Verizon Fios — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/verizon-fios-us (CC BY-SA 4.0).

See Verizon Fios in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/verizon-fios-us"><img src="https://www.cancelatlas.com/share/badges/verizon-fios-us.svg" alt="Cancel Atlas — Grade A" width="232" height="52"></a>