How hard is it to cancel Verizon Fios?

Start online (My Verizon -> Disconnect Service) or via chat, but Verizon calls you back to finalize — you cannot fully self-serve. Phone: 1-800-VERIZON (800-837-4966). Early-termination fee is prorated up to $350 (-$15/month). Return rented equipment within 30 days via UPS to avoid an unreturned-equipment charge.

How to cancel Verizon Fios

• Channels: phone, online (self-serve), in person
• Official cancellation page: https://www.verizon.com/support/residential/account/manage-service/cancel
• Pause/freeze: available — Suspend service is offered in some cases (e.g., vacation/seasonal or military) via My Verizon — the cancel page is titled 'Cancel or Suspend'. Terms/eligibility vary.
• Account/data deletion: Disconnecting does not delete your account or data; return rented equipment within 30 days (UPS) to avoid charges. Personal-data deletion is a separate privacy request (CCPA / state law) via Verizon's privacy / 'Your Privacy Choices'.

Evidence

• {'title': 'Verizon — Cancel or Suspend TV, Internet or Home Service (accessed 2026-06-04)', 'url': 'https://www.verizon.com/support/residential/account/manage-service/cancel'}
• Last reviewed 2026-06-04 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Verizon Fios — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/verizon (CC BY-SA 4.0).

See Verizon Fios in the full index -> · How we score · Open data