Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Vellabox's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

64/ 100 · C

Apparel & beauty boxes · US

How hard is it to cancel Vellabox?

Vellabox scores 64/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Vellabox allows monthly (no-commitment) subscribers to cancel anytime through a self-serve account portal (login, Subscriptions tab, View, Cancel); phone and email cancellation are also accepted per the Terms and Conditions. Annual subscribers may only cancel during the first month of the subscription; prepaid/commitment-plan subscribers must reach the end of their term but can disable auto-renew. Billing occurs between the 1st and 5th of each month, and if an order is already processing, cancellation takes effect the following billing cycle. Refunds are explicitly described only for gift subscriptions (refundable within 30 days of order); no refund terms are stated for monthly or annual plans.

How to cancel Vellabox

  • Channels: online (self-serve), phone, email
  • Official cancellation page: https://support.vellabox.com/article/148-what-is-your-cancellation-policy
  • Pause/freeze: available — Monthly (no-commitment) subscribers can pause for 30, 60, 90, or 180 days via the account portal. Subscription auto-reactivates at end of pause period. Not available on commitment/prepaid plans.
  • Account/data deletion: No formal CCPA/GDPR deletion workflow documented. Privacy policy (last updated 2015) directs users to email [email protected] for data-related requests. https://www.vellabox.com/privacy-policy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Vellabox — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/vellabox (CC BY-SA 4.0).

See Vellabox in the full index -> · How we score · Open data