Fitness Membership · DE
How hard is it to cancel Urban Sports Club?
Urban Sports Club scores 80/100 (grade B) for how clearly it documents cancellation in the DE — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
Members cancel self-serve by logging in to the app or website, opening Mein Konto / Settings, and clicking Request Cancellation (Mitgliedschaft beenden). Cancellation requested at least 72 hours before the billing period ends takes effect at the end of that cycle; cancellations are handled centrally by Urban Sports GmbH.
How to cancel Urban Sports Club
- Channels: online (self-serve), in-app
- Official cancellation page: https://urbansports.zendesk.com/hc/en-us/articles/115003466945-How-can-I-cancel-my-membership
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- How can I cancel my membership? - Urban Sports Club Support
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Urban Sports Club — Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/urban-sports-club-de (CC BY-SA 4.0).
See Urban Sports Club in the full index -> · How we score · Open data
Earned it? Show your grade
Urban Sports Club grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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<a href="https://www.cancelatlas.com/c/urban-sports-club-de"><img src="https://www.cancelatlas.com/share/badges/urban-sports-club-de.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>