Fitness & gym · DE
How hard is it to cancel Urban Sports Club?
Urban Sports Club scores 80/100 (grade B) for how clearly it documents cancellation in the DE, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
Members cancel self-serve by logging in to the app or website, opening Mein Konto / Settings, and clicking Request Cancellation (Mitgliedschaft beenden). Cancellation requested at least 72 hours before the billing period ends takes effect at the end of that cycle; cancellations are handled centrally by Urban Sports GmbH.
How to cancel Urban Sports Club
- Channels: online (self-serve), in-app
- Official cancellation page: https://urbansports.zendesk.com/hc/en-us/articles/115003466945-How-can-I-cancel-my-membership
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- How can I cancel my membership? - Urban Sports Club Support
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Urban Sports Club, Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/urban-sports-club-de (CC BY-SA 4.0).
See Urban Sports Club in the full index -> · How we score · Open data
Earned it? Show your grade
Urban Sports Club grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
Copy the embed:
<a href="https://www.cancelatlas.com/c/urban-sports-club-de"><img src="https://www.cancelatlas.com/share/badges/urban-sports-club-de.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>