E-learning · IN
How hard is it to cancel upGrad?
upGrad scores 63/100 (grade C) for how clearly it documents cancellation in the IN — a partially documented cancellation policy with notable gaps. Cancellation is available via email.
upGrad cancellation follows each program's specific refund policy rather than a self-serve toggle, with requests handled through support/the Academic Committee. Before a cohort starts, learners can claim a refund less a processing fee, and refund eligibility ends once a request is raised more than three weeks after the Cohort Commencement Date. Approved refunds are processed within 30 working days. If a refund is granted on a loan-financed enrollment, the learner is responsible for any loan-cancellation charges.
How to cancel upGrad
- Channels: email
- Official cancellation page: https://www.upgrad.com/terms/
- Pause/freeze: not offered. Deferral (not pause) may be available per program-specific policy; standard programs have no pause.
- Refund policy: https://www.upgrad.com/terms/
- Account/data deletion: Not detailed in the user agreement; governed by the Privacy Policy. https://www.upgrad.com/us/privacy/
Evidence
- Terms and Conditions - upGrad User Agreement (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “upGrad — Cancellation Friction Index (IN).” CES-1.1. https://www.cancelatlas.com/c/upgrad-in (CC BY-SA 4.0).