E-learning · IN
How hard is it to cancel upGrad?
upGrad scores 63/100 (grade C) for how clearly it documents cancellation in the IN, a partially documented cancellation policy with notable gaps. Cancellation is available via email.
upGrad cancellation follows each program's specific refund policy rather than a self-serve toggle, with requests handled through support/the Academic Committee. Before a cohort starts, learners can claim a refund less a processing fee, and refund eligibility ends once a request is raised more than three weeks after the Cohort Commencement Date. Approved refunds are processed within 30 working days. If a refund is granted on a loan-financed enrollment, the learner is responsible for any loan-cancellation charges.
How to cancel upGrad
- Channels: email
- Official cancellation page: https://www.upgrad.com/terms/
- Pause/freeze: not offered. Deferral (not pause) may be available per program-specific policy; standard programs have no pause.
- Refund policy: https://www.upgrad.com/terms/
- Account/data deletion: Not detailed in the user agreement; governed by the Privacy Policy. https://www.upgrad.com/us/privacy/
Evidence
- Terms and Conditions - upGrad User Agreement (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “upGrad, Cancellation Friction Index (IN).” CES-1.1. https://www.cancelatlas.com/c/upgrad-in (CC BY-SA 4.0).