How hard is it to cancel Umami?

Cancel anytime via the Stripe billing portal: Settings → Billing → 'Manage plan'. Changes take effect at the next billing cycle. A 14-day free trial is included; cancelling during the trial incurs no charge. No long-term contracts or cancellation fees. Refund terms are not explicitly documented in help pages. Billing is monthly or annual. Account deletion (Settings → Account → Delete account) permanently removes all data and cancels any active subscription.

How to cancel Umami

• Channels: online (self-serve)
• Official cancellation page: https://docs.umami.is/docs/cloud/subscription
• Pause/freeze: not offered. No pause or freeze option documented. Users can downgrade to the free Hobby plan or cancel entirely via the Stripe billing portal.
• Account/data deletion: Account deletion is permanent and removes all data, websites, teams, and analytics history. Process: Settings → Account → Delete account. Paid subscriptions are cancelled upon account deletion. GDPR and CCPA compliance stated. Data export available before deletion. https://docs.umami.is/docs/cloud/delete-account

Evidence

• Subscription – Docs - Umami (accessed 2026-06-12)
• FAQ – Umami Cloud (accessed 2026-06-12)
• Delete Account – Umami Cloud Docs (accessed 2026-06-12)
• Pricing – Umami (accessed 2026-06-12)
• Last reviewed 2026-06-12 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Umami, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/umami (CC BY-SA 4.0).

See Umami in the full index -> · How we score · Open data