How hard is it to cancel Umami?

Cancel anytime via the Stripe billing portal: Settings → Billing → 'Manage plan'. Changes take effect at the next billing cycle. A 14-day free trial is included; cancelling during the trial incurs no charge. No long-term contracts or cancellation fees. Refund terms are not explicitly documented in help pages. Billing is monthly or annual. Account deletion (Settings → Account → Delete account) permanently removes all data and cancels any active subscription.

How to cancel Umami

• Channels: online (self-serve)
• Official cancellation page: https://docs.umami.is/docs/cloud/subscription
• Pause/freeze: not offered. No pause or freeze option documented. Users can downgrade to the free Hobby plan or cancel entirely via the Stripe billing portal.
• Account/data deletion: Account deletion is permanent and removes all data, websites, teams, and analytics history. Process: Settings → Account → Delete account. Paid subscriptions are cancelled upon account deletion. GDPR and CCPA compliance stated. Data export available before deletion. https://docs.umami.is/docs/cloud/delete-account

Evidence

• {'title': 'Subscription – Docs - Umami (accessed 2026-06-12)', 'url': 'https://docs.umami.is/docs/cloud/subscription'}
• {'title': 'FAQ – Umami Cloud (accessed 2026-06-12)', 'url': 'https://docs.umami.is/docs/cloud/faq'}
• {'title': 'Delete Account – Umami Cloud Docs (accessed 2026-06-12)', 'url': 'https://docs.umami.is/docs/cloud/delete-account'}
• {'title': 'Pricing – Umami (accessed 2026-06-12)', 'url': 'https://umami.is/pricing'}
• Last reviewed 2026-06-12 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Umami — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/umami (CC BY-SA 4.0).

See Umami in the full index -> · How we score · Open data