Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Ultimate Performance's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Fitness & gym · UK

How hard is it to cancel Ultimate Performance?

Ultimate Performance scores 69/100 (grade C) for how clearly it documents cancellation in the UK, a partially documented cancellation policy with notable gaps. Cancellation is available via email, form.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Ultimate Performance sells personal-training membership packages cancelled by emailing [email protected] or using a cancellation form at the gym (online PT subscriptions via [email protected] end at the close of the current billing period). There is no fixed minimum term; packages run on roughly 60-day Usage Periods with automatic renewal, and members must cancel at least 7 days before the renewal date to avoid the next cycle's charge. UK buyers get a 14-day cooling-off period from purchase with a full refund if no sessions are used, with proportional partial refunds otherwise; used sessions and the onboarding fee are non-refundable and an admin charge of £30 may apply in some cases. Cooling-off rights are localized for other jurisdictions (US states, Australia, Singapore, UAE, Netherlands), and temporary freezes are allowed for medical or extended-travel reasons.

How to cancel Ultimate Performance

  • Channels: email, form
  • Official cancellation page: https://ultimateperformance.com/up-pt-membership-terms-conditions
  • Pause/freeze: available, In exceptional circumstances (medical issues or extended travel), members may request a temporary freeze or extension of the ~60-day Usage Period.
  • Account/data deletion: A privacy policy is linked in the site footer; no dedicated data-deletion URL was confirmed.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Ultimate Performance, Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/ultimate-performance-uk (CC BY-SA 4.0).

See Ultimate Performance in the full index -> · How we score · Open data