Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Ultimate Performance's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Gym & fitness · UK

How hard is it to cancel Ultimate Performance?

Ultimate Performance scores 69/100 (grade C) for how clearly it documents cancellation in the UK — a partially documented cancellation policy with notable gaps. Cancellation is available via email, form.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Ultimate Performance sells personal-training membership packages cancelled by emailing [email protected] or using a cancellation form at the gym (online PT subscriptions via [email protected] end at the close of the current billing period). There is no fixed minimum term; packages run on roughly 60-day Usage Periods with automatic renewal, and members must cancel at least 7 days before the renewal date to avoid the next cycle's charge. UK buyers get a 14-day cooling-off period from purchase with a full refund if no sessions are used, with proportional partial refunds otherwise; used sessions and the onboarding fee are non-refundable and an admin charge of £30 may apply in some cases. Cooling-off rights are localized for other jurisdictions (US states, Australia, Singapore, UAE, Netherlands), and temporary freezes are allowed for medical or extended-travel reasons.

How to cancel Ultimate Performance

  • Channels: email, form
  • Official cancellation page: https://ultimateperformance.com/up-pt-membership-terms-conditions
  • Pause/freeze: available — In exceptional circumstances (medical issues or extended travel), members may request a temporary freeze or extension of the ~60-day Usage Period.
  • Account/data deletion: A privacy policy is linked in the site footer; no dedicated data-deletion URL was confirmed.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Ultimate Performance — Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/ultimate-performance-uk (CC BY-SA 4.0).

See Ultimate Performance in the full index -> · How we score · Open data