How hard is it to cancel Udemy?

Udemy Personal Plan subscriptions can be cancelled online via the Subscriptions page on udemy.com or through the mobile app at any time. Cancellation takes effect at the end of the current billing period, with access to subscription content maintained until that date. No refunds or partial refunds are provided for subscription plans purchased through Udemy.com, unless required by applicable law in certain jurisdictions. There is no pause or freeze option; users wishing to stop billing must cancel outright.

How to cancel Udemy

• Channels: online (self-serve), in-app
• Official cancellation page: https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions
• Pause/freeze: not offered. Udemy does not offer a pause or freeze option for Personal Plan subscriptions; users must cancel and re-subscribe.
• Refund policy: https://support.udemy.com/hc/en-us/articles/360050856093-Udemy-s-Refund-Policy
• Account/data deletion: Account closure is available via browser or mobile app. On closure, personal data is deleted or anonymized (account data and platform usage data); however, Udemy retains payment transaction records and data required for legal reasons. Users have a 14-day window to revoke a close-account request before it is finalized and irreversible. https://support.udemy.com/hc/en-us/articles/229603628-How-to-Close-Your-Account-on-a-Browser

Evidence

• {'title': 'How to manage your Udemy subscriptions – Udemy (accessed 2026-06-05)', 'url': 'https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions'}
• {'title': "Udemy's Refund Policy – Udemy (accessed 2026-06-05)", 'url': 'https://support.udemy.com/hc/en-us/articles/360050856093-Udemy-s-Refund-Policy'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Udemy — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/udemy (CC BY-SA 4.0).

See Udemy in the full index -> · How we score · Open data

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