Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly U-NEXT's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Video streaming · JP

How hard is it to cancel U-NEXT?

U-NEXT scores 76/100 (grade B) for how clearly it documents cancellation in the JP, a clearly documented cancellation policy. Cancellation is available via online (self-serve), app-store.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Members cancel self-serve on the U-NEXT website via Account/Contract > Confirm/Cancel Contract using the main (parent) account; cancellation takes effect immediately. App-deletion or logout does not cancel, and Apple ID subscriptions must be cancelled through Apple.

How to cancel U-NEXT

  • Channels: online (self-serve), app-store
  • Official cancellation page: https://help.unext.jp/guide/detail/how-to-cancel-the-contract-web
  • Pause/freeze: not offered.
  • Account/data deletion: Account deletion (退会) is a separate self-serve flow distinct from cancelling the contract; deletion permanently removes the account, remaining points, and purchased content. https://help.unext.jp/guide/detail/how-to-unsubscribe

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “U-NEXT, Cancellation Friction Index (JP).” CES-1.1. https://www.cancelatlas.com/c/u-next (CC BY-SA 4.0).

See U-NEXT in the full index -> · How we score · Open data

Earned it? Show your grade

U-NEXT grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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