Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly TXU Energy's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Energy & utilities · US

How hard is it to cancel TXU Energy?

TXU Energy scores 66/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve).

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

TXU Energy customers cancel or transfer service by calling customer care (e.g. 1-866-278-4898) or via online chat; TXU coordinates with the local TDU for a final meter read and issues a final bill for usage through the last day of service. Fixed-term plans carry an early termination fee scaling with term length (commonly $150 / $295 / $395 for 12 / 24 / 36-month plans). As a Texas REP, customers have a 3-day right of rescission after enrollment, and TXU must send a contract-expiration notice within ~30 business days during which customers can switch fee-free. Fees are waived for qualifying moves and for switching to an equal-or-longer TXU plan; exact terms are in the Terms of Service Agreement, EFL and Your Rights as a Customer documents.

How to cancel TXU Energy

  • Channels: phone, online (self-serve)
  • Official cancellation page: https://www.txu.com/help/support/cancel-service
  • Pause/freeze: not offered. No pause. Service is cancelled, transferred to a new address, or switched to another plan; no hold option.
  • Refund policy: https://www.txu.com/help/support/cancel-service
  • Account/data deletion: No self-serve account-data deletion described; governed by privacy policy / handled by customer care. https://www.txu.com/help/support/cancel-service

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “TXU Energy — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/txu-energy-us (CC BY-SA 4.0).

See TXU Energy in the full index -> · How we score · Open data