Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly TXU Energy's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Energy & utilities · US

How hard is it to cancel TXU Energy?

TXU Energy scores 66/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve).

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

TXU Energy customers cancel or transfer service by calling customer care (e.g. 1-866-278-4898) or via online chat; TXU coordinates with the local TDU for a final meter read and issues a final bill for usage through the last day of service. Fixed-term plans carry an early termination fee scaling with term length (commonly $150 / $295 / $395 for 12 / 24 / 36-month plans). As a Texas REP, customers have a 3-day right of rescission after enrollment, and TXU must send a contract-expiration notice within ~30 business days during which customers can switch fee-free. Fees are waived for qualifying moves and for switching to an equal-or-longer TXU plan; exact terms are in the Terms of Service Agreement, EFL and Your Rights as a Customer documents.

How to cancel TXU Energy

  • Channels: phone, online (self-serve)
  • Official cancellation page: https://www.txu.com/help/support/cancel-service
  • Pause/freeze: not offered. No pause. Service is cancelled, transferred to a new address, or switched to another plan; no hold option.
  • Refund policy: https://www.txu.com/help/support/cancel-service
  • Account/data deletion: No self-serve account-data deletion described; governed by privacy policy / handled by customer care. https://www.txu.com/help/support/cancel-service

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “TXU Energy, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/txu-energy-us (CC BY-SA 4.0).

See TXU Energy in the full index -> · How we score · Open data