Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly TunnelBear's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

77/ 100 · B

Security & identity · US

How hard is it to cancel TunnelBear?

TunnelBear scores 77/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Cancel online via the account Overview tab (credit card subscribers) or through Apple/Google Play for mobile app subscribers. Cancellation stops auto-renewal and access continues until the end of the current billing period with no proration. A 30-day money-back guarantee applies only to first-year annual plans purchased directly from tunnelbear.com; monthly plans, Teams plans, and app-store purchases are excluded, and all other amounts paid are non-refundable. TunnelBear sends a renewal reminder 30 days before the billing date.

How to cancel TunnelBear

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription
  • Pause/freeze: not offered. TunnelBear does not offer a pause or freeze option; cancellation ends auto-renewal and access continues until the end of the paid period.
  • Account/data deletion: Users can delete their account via tunnelbear.com/account/remove; deletion is immediate but full removal from servers may take up to 30 days. Premium subscribers with remaining unlimited time cannot self-delete and must contact support. TunnelBear may retain data where legally required. https://www.tunnelbear.com/account/remove

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “TunnelBear, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/tunnelbear (CC BY-SA 4.0).

See TunnelBear in the full index -> · How we score · Open data

Earned it? Show your grade

TunnelBear grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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