Insurance · US
How hard is it to cancel Trupanion?
Trupanion scores 88/100 (grade A) for how clearly it documents cancellation in the US — among the most clearly documented cancellation policies we've scored. Cancellation is available via phone, postal mail, email.
Cancel by phone (888.733.2685), mail, or email; only the primary pet parent may cancel. Cancel within 30 days of the effective date with no paid claims for a full premium refund (enrollment fee non-refundable; not in New York); after 30 days unused premium is refunded pro rata.
How to cancel Trupanion
- Channels: phone, postal mail, email
- Official cancellation page: https://www.trupanion.com/pet-insurance-faq/article/cancel-my-trupanion-pet-insurance-policy
- Pause/freeze: not offered.
- Refund policy: https://www.trupanion.com/pet-insurance-faq/article/cancel-my-trupanion-pet-insurance-policy
- Account/data deletion: Privacy inquiries and records handled per Trupanion privacy policy; contact [email protected] with name, address, phone and policy number. https://www.trupanion.com/site/terms-of-use
Evidence
- How do I cancel my pet insurance policy? | Trupanion FAQs
- Terms of use | Trupanion Pet Insurance
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Trupanion — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/trupanion (CC BY-SA 4.0).
See Trupanion in the full index -> · How we score · Open data
Earned it? Show your grade
Trupanion grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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