How hard is it to cancel True (True Corporation)?

True Online home internet cancellation requires an in-person visit to any True Shop with a national ID card and all equipment (router, cables, power adapter); the service cannot be cancelled remotely or by phone. Customers are charged the full billing month regardless of cancellation date (no proration), and equipment must be returned within 7 days of the cancellation request. Early termination before the 12- or 24-month contract completes triggers proportional repayment of the waived installation fee (2,600 THB) and entry fee discount (2,000 THB). TrueMove H postpaid number closures also require a True Shop visit, while add-on data/call packages can be self-cancelled via the True app or by dialing *1242#; TrueID streaming subscriptions can be cancelled online at trueid.net or via the TrueID app, with access retained through the end of the current billing cycle.

How to cancel True (True Corporation)

• Channels: in person, phone, in-app, online (self-serve)
• Official cancellation page: https://www.true.th/en/betterliv/support
• Pause/freeze: not offered. No documented voluntary pause or freeze feature for home internet (True Online) or postpaid mobile (TrueMove H) contracts. TrueID streaming subscriptions naturally suspend at end of paid billing cycle upon cancellation but this is not a pause/freeze option.
• Account/data deletion: Under Thailand's PDPA, customers can request erasure of personal data by contacting True's Data Protection Officer via email ([email protected]), by phone (1242), by visiting a True Shop, or by writing to True Corporation DPO at 18 True Tower, Ratchadaphisek Rd., Huai Khwang, Bangkok 10310. https://investor.true.th/en/privacy-policy

Evidence

• {'title': 'True-dtac Help Center — Support Hub (accessed 2026-06-06)', 'url': 'https://www.true.th/en/betterliv/support'}
• {'title': 'Instruction for returning equipment at True Shop after service cancellation — True Support (accessed 2026-06-07)', 'url': 'https://www.true.th/support/sitehome_internet/4648/content/23/9?ln=en'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “True (True Corporation) — Cancellation Friction Index (TH).” CES-1.1. https://www.cancelatlas.com/c/true-th (CC BY-SA 4.0).

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