Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Transparent Labs's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Meal kits & food · US

How hard is it to cancel Transparent Labs?

Transparent Labs scores 68/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email, phone.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Transparent Labs offers a Subscribe & Save program that can be cancelled at any time via the customer's online account portal. Subscribers log in, scroll to the bottom of the subscription page, click Cancel, provide a cancellation reason, and confirm. Skipping orders and changing delivery frequency are also available self-serve in the portal. A 45-day satisfaction guarantee allows refund requests via email to [email protected], though no subscription-specific notice period is published.

How to cancel Transparent Labs

  • Channels: online (self-serve), email, phone
  • Official cancellation page: https://www.transparentlabs.com/pages/subscribe-save
  • Pause/freeze: available — Subscribers can skip orders or change their next order date at any time via the account subscription portal. The Subscribe & Save page states customers can 'pause, skip, change or cancel anytime with no contracts or fine print.'
  • Refund policy: https://www.transparentlabs.com/policies/refund-policy
  • Account/data deletion: Customers may request removal of all personal data by contacting support. The privacy policy (Section 6.1) states users may request that Transparent Labs remove all information about them from their database by contacting the company via email or phone. No dedicated deletion form is provided. https://www.transparentlabs.com/pages/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Transparent Labs — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/transparent-labs-us (CC BY-SA 4.0).

See Transparent Labs in the full index -> · How we score · Open data