Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Trade Coffee's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

67/ 100 · C

Apparel & beauty · US

How hard is it to cancel Trade Coffee?

Trade Coffee scores 67/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email, phone.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Trade Coffee subscriptions can be cancelled at any time online via the account Dashboard ('My Subscription' > 'Cancel Subscription'), by email at [email protected], or by phone at (888) 252-8691 (Mon-Fri 9am-5pm EST). Cancellation takes effect after the next unprocessed order, in-progress orders are roasted and shipped as the final order, and prepaid-bundle subscribers receive all remaining prepaid bags before the subscription ends. No refunds are offered on coffee once an order is processed, as coffee is perishable; bonus credits are non-refundable. A self-serve pause of up to 3 months is available as an alternative to cancellation.

How to cancel Trade Coffee

  • Channels: online (self-serve), email, phone
  • Official cancellation page: https://trade-coffee.gorgias.help/en-US/how-do-i-cancel-324459
  • Pause/freeze: available, Users can pause their subscription (delay next order date) by up to 3 months via the self-serve dashboard under 'Take a Break / Pause Subscription'. For pauses longer than 3 months, customers must contact the support team.
  • Account/data deletion: No dedicated data-deletion workflow is documented. Users must contact [email protected] to request data deletion. California residents have additional rights under CCPA via the California Privacy Notice. https://www.drinktrade.com/pages/california-privacy-notice

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Trade Coffee, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/trade-coffee (CC BY-SA 4.0).

See Trade Coffee in the full index -> · How we score · Open data