Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly TPG's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

52/ 100 · D

Telecom & ISP · AU

How hard is it to cancel TPG?

TPG scores 52/100 (grade D) for how clearly it documents cancellation in the AU — a poorly documented cancellation policy. Cancellation is available via phone.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

To cancel, customers must phone TPG on 13 14 23 (mobile/phone services: 1300 993 019); there is no online self-serve cancellation option. A minimum 30 days written notice is required, and customers are billed through the full notice period with no pro-rata refund of the current billing cycle. Cancelling before the end of a fixed-term contract triggers an early termination charge of 50% of remaining monthly fees (up to a maximum of $350), plus a $200 modem fee if a modem was supplied (waivable by returning the modem within 21 days in good working order). After closure, customers lose access to My Account and TPG voicemail immediately.

How to cancel TPG

  • Channels: phone
  • Official cancellation page: https://support.tpg.com.au/cancel-or-close-your-tpg-account
  • Pause/freeze: not offered. No pause or freeze option is documented for TPG services. Customers must cancel and re-subscribe if they no longer need the service.
  • Account/data deletion: TPG must destroy or de-identify personal information it no longer needs, in line with the Privacy Act 1988. Customers can submit a privacy/data request via the TPG identity form at tpg.com.au/identity; a case manager responds within 24–48 business hours. https://www.tpg.com.au/about-us/legal/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “TPG — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/tpg-au (CC BY-SA 4.0).

See TPG in the full index -> · How we score · Open data