Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Tower's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

84/ 100 · B

Developer tools · DE

How hard is it to cancel Tower?

Tower scores 84/100 (grade B) for how clearly it documents cancellation in the DE — a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Tower states that subscriptions can be cancelled via the customer portal under Plans and Billing or by emailing support, that cancellation takes effect at the end of the current billing period, and that no portion of the subscription fee paid for the then-current period is refunded at cancellation, with downgrades instead receiving a prorated credit note.

How to cancel Tower

  • Channels: online (self-serve), email
  • Official cancellation page: https://www.git-tower.com/legal/eula
  • Pause/freeze: not offered. No pause option is documented; downgrades yield a prorated credit note rather than a refund, and cancellation takes effect at the end of the billing period.
  • Refund policy: https://www.git-tower.com/legal/eula
  • Account/data deletion: Not addressed on the cancellation page; cancellation invalidates attached licenses at the end of the billing period. https://www.git-tower.com/legal/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Tower — Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/tower (CC BY-SA 4.0).

See Tower in the full index -> · How we score · Open data

Earned it? Show your grade

Tower grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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