Fintech (Membership) · KR
How hard is it to cancel Toss Prime?
Toss Prime scores 81/100 (grade B) for how clearly it documents cancellation in the KR — a clearly documented cancellation policy. Cancellation is available via in-app.
Toss Prime (a paid membership from Viva Republica's Toss app) can be cancelled any time in-app via the Toss Prime membership menu; benefits continue for the remaining paid period. A full refund is available if cancelled within roughly the first week and no benefits were used, otherwise no refund applies.
How to cancel Toss Prime
- Channels: in-app
- Official cancellation page: https://www.toss.im/
- Pause/freeze: not offered.
- Refund policy: https://support.toss.im/faq/278
- Account/data deletion: Toss account closure is separate from Toss Prime cancellation and handled via Toss app settings/customer support. https://support.toss.im/faq/278
Evidence
- Toss support: I want to cancel my Toss Prime membership
- Viva Republica (Toss)
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Toss Prime — Cancellation Friction Index (KR).” CES-1.1. https://www.cancelatlas.com/c/toss-prime-kr (CC BY-SA 4.0).
See Toss Prime in the full index -> · How we score · Open data
Earned it? Show your grade
Toss Prime grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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<a href="https://www.cancelatlas.com/c/toss-prime-kr"><img src="https://www.cancelatlas.com/share/badges/toss-prime-kr.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>