Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly TorGuard's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Antivirus & VPN · US

How hard is it to cancel TorGuard?

TorGuard scores 76/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

TorGuard subscriptions can be cancelled online via the client portal (Services > My Services > Manage > Request Cancellation) or by contacting support via email or live chat. Cancellation takes effect at the end of the current billing period with no further charges. A 7-day money-back guarantee applies to first-time customers only; dedicated IPs, streaming IPs, residential IPs, crypto payments, and gift card payments are excluded from refunds, and repeat purchases are not refundable.

How to cancel TorGuard

  • Channels: online (self-serve), email
  • Official cancellation page: https://torguard.net/renewal_cancellation.php
  • Pause/freeze: not offered. No subscription pause or freeze option is documented.
  • Account/data deletion: Users may request removal of all personal data by contacting TorGuard's support department or data controller. No self-serve deletion portal is available. TorGuard states GDPR compliance and zero-logs policy. https://torguard.net/privacy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “TorGuard — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/torguard (CC BY-SA 4.0).

See TorGuard in the full index -> · How we score · Open data

Earned it? Show your grade

TorGuard grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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