Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly TorGuard's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Security & identity · US

How hard is it to cancel TorGuard?

TorGuard scores 76/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

TorGuard subscriptions can be cancelled online via the client portal (Services > My Services > Manage > Request Cancellation) or by contacting support via email or live chat. Cancellation takes effect at the end of the current billing period with no further charges. A 7-day money-back guarantee applies to first-time customers only; dedicated IPs, streaming IPs, residential IPs, crypto payments, and gift card payments are excluded from refunds, and repeat purchases are not refundable.

How to cancel TorGuard

  • Channels: online (self-serve), email
  • Official cancellation page: https://torguard.net/renewal_cancellation.php
  • Pause/freeze: not offered. No subscription pause or freeze option is documented.
  • Account/data deletion: Users may request removal of all personal data by contacting TorGuard's support department or data controller. No self-serve deletion portal is available. TorGuard states GDPR compliance and zero-logs policy. https://torguard.net/privacy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “TorGuard, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/torguard (CC BY-SA 4.0).

See TorGuard in the full index -> · How we score · Open data

Earned it? Show your grade

TorGuard grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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